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E-Commerce and Omnichannel

DHL Supply Chain offers standardized operations that are flexible and scalable. Our global expertise, dedicated workforce, and advanced technology ensure reliable, cost-effective service with complete inventory visibility.

We partner with you to develop your omnichannel strategy, scale fast and optimize execution, while keeping you in control of your end-to-end customer experience.

By partnering with us, you benefit from industry-leading e-commerce and omnichannel expertise and DHL’s unrivalled global fulfillment capability and last-mile footprint.

Scalable and Flexible

We set up our Distribution Centers to meet your omnichannel needs and handle demand fluctuations. We minimize inventory, deliver fast, and provide flexible B2B and B2C solutions with a competitive cost structure. 

Expertise and Optimized Workforce

Enhance customer satisfaction with our e-commerce expert support available globally. We offer access to the world's most advanced logistics network and e-commerce fulfillment capability. Our labor management practices ensure efficient staffing and productivity, while inventory optimization keeps stock levels balanced and costs down.

Digitally Enabled

We constantly invest in technology to drive efficiencies and optimize warehouse processes.  With near real-time visibility of your inventory and orders, you will be able to offer a great customer experience every time.

Environmentally Responsible

We care about the environment in every aspect of our warehouse and transport operations. Our GoGreen+ warehouses use clean energy and reduce emissions. With our Real Estate Solutions and futureproofing contracts, we ensure sustainable practices for years to come.

Specific Services and Capabilities

Fulfillment & Returns

  • Strategically located distribution centers
  • Storage, pick, pack, and dispatch
  • Dedicated B2C and B2B fulfillment with multi-channel order processing
  • Returns management and inventory synchronization

Transport

  • Fast and easy shipping with late cut-off times
  • Broad range of services from parcel delivery to Less-than-Truckload (LTL) and Full Truckload (FTL) delivery
  • Unrivalled last-mile capability by DHL and partners
  • Bulk/heavy goods delivery

Business Management Expertise

  • Seamless logistics management with end-to-end order and inventory visibility
  • Global order orchestration and Plug and Play expansion into new markets
  • Advanced IT integration with our warehouse and transport management systems
  • Solution design and delivery with integrated IT platforms and robotics

Take a Look Inside E-Commerce and Omnichannel Solution

DHL Supply Chain carried out a survey to investigate if e-commerce supply chains are evolving. The video shows the results of their research.

Go Deep on E-Commerce and Omnichannel Solution 

From growth strategies to trend reporting, the Knowledge Hub combines videos, case studies and articles on the latest most relevant topics for e-commerce and omnichannel services including:

Driving Customer Retention in E-commerce Through the Logistics Experience

10 Tips for E-Commerce Peak Season

What Could 2025 Deliver for E-Commerce?

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