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Contact DHL eCommerce About A Shipment

Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).

Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.

For other questions, please take a moment to fill out this quick form to each our customer service team.

If you are an e-commerce seller looking to discuss purchasing services from DHL eCommerce, please contact our shipping experts.

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You can also contact our customer service at + 49 228 92 95 95 95 (English speaking only)

Business Hours: Monday - Friday 8am - 6pm

Please note that general customer service will be closed on weekends and public holidays.