SERVICE ANNOUNCEMENTS
Service announcements will keep you up to date about our service enhancements and events that may affect our services.
03.03.2023
From April 1, 2023, we offer our customers faster transport of shipments between the Czech Republic and Slovakia.
The transport of shipments between the Czech Republic and Slovakia could not be faster. From the entire Czech Republic to selected areas of western, central and northern Slovakia, delivery of groupage shipments within 24 hours! On the contrary, delivery of groupage shipments from selected areas of western Slovakia to the entire Czech Republic within 24 hours!
09.01.2023
Energy surcharge
In response to the significant increase in electricity and gas prices, DHL Freight CZ reserves the right to charge an energy surcharge for each individual shipment for products:
Domestic pallet shipments: DHL Freight EuroConnect Domestic and DHL Freight Home Delivery Domestic = 22 CZK / shipment. The surcharge is valid from 16.1. until 31.3. 2023
International groupage shipments: DHL Freight EuroConnect International and DHL Freight Eurapid = 29 CZK/shipment. The surcharge is valid from 16.1. until 31.3. 2023
Domestic and international full truck transports: DHL Freight Euroline = 29 CZK / shipment. The surcharge is valid from 9.1. until 31.3. 2023
In case of any questions, please contact your sales representative or send a written message to the e-mail address: dotazy.freightcz@dhl.com
Thank you!
Your DHL Freight CZ team
16.12.2022
Change of Conditions of DHL Freight CZ s.r.o. valid from 1 January 2023
We would like to inform you about the updated Business Terms and Conditions of DHL Freight CZ s.r.o., which will enter into force on 1 January 2023.
Business conditions of DHL Freight CZ s.r.o. , highlighting the changes, are here.
You can find the price list of DHL Freight EuroConnect Domestic here.
Thank you.
Your DHL Freight CZ team
11.10.2022
Price adjustment of road transport products and additional services from January 1, 2023
The price for road freight transport is currently significantly influenced by a number of inflationary and geopolitical influences.
The rising costs of providing transportation are related to the increase in the cost of operating and maintaining trucks, the growth of insurance prices, the increased costs of operating logistics infrastructure and equipment, the development of wages and the availability of qualified personnel. Last but not least, the road freight transport market is struggling with the unavailability of new vehicles both due to long delivery times and a substantial increase in acquisition prices.
We consider the persistent factor of missing drivers to be critical. The unfavorable situation has deepened both in connection with the war conflict in Ukraine and the continued outflow of drivers to passenger transport and the general unattractiveness of this profession. This fact directly affects the disparity between the demand and supply of transport capacities on the market.
As a result of the above-mentioned dramatic increase in costs and market developments, we are forced to adjust prices by an average of 12% from 1/1/2023 for the following products and additional services:
DHL Freight EuroConnect Domestic
DHL Freight Home Delivery Domestic
DHL Freight EuroConnect International
DHL Freight Eurapid
- Delivery to the floor
- Removal of old electrical appliances
- Pallet management
- Transportation of ADR goods
In case of any questions, please send a written message to the e-mail address: dotazy.freightcz@dhl.com
Information about Fraud emails
We would like to draw your attention to fraud from the email address mailot@dhl.cz <service@vavruskovi.cz>.
Before receiving the shipment, customers are informed from the given email address that DHL will require the payment of a special fee in order to deliver the goods. DHL does not withhold any shipments and does not condition their delivery by paying a fee.
Please note that DHL does not require any payments in this way.
DHL accepts no responsibility for costs, fees or payments made improperly as a result of fraudulent activity.
For more information, visit
Your DHL Freight CZ team
DHL Freight CZ service information
Operation of DHL Freight CZ s.r.o. is not restricted and we continue to provide shipments in full with NO restrictions.
PREVENTIVE MEASURES - CORONAVIRUS / COVID-19
Being aware of the importance of safe shipment, we are introducing a variety of preventive measures to protect the health of both our workers and our customers.
The following measures have been introduced
- Our drivers are equipped with drapes and protective gloves.
- At all workplaces we pay attention to increased hygiene in the form of antibacterial agents and educational wall notifications. Employees were informed about ways to minimize the risk of infection. We have also increased the frequency of workplace cleaning.
- We actively communicate not only with our employees, but also with our drivers and carriers and other partners. All drivers are trained to protect themselves when delivering consignments while respecting our customers' precautions.
- We are working on the preparation of possible scenarios in the event of a worsening of the situation in order to be fully prepared.
- We follow all recommendations from government agencies and the parent company of Deutsche Post DHL Group.
If you have any questions, please contact DHL Freight CZ Customer Service by calling 239018222 or via email DHLFreight.CZ@dhl.com.