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SERVICE ANNOUNCEMENTS

Service announcements will keep you up to date about our service enhancements and events that may affect our services.

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23.3.2022

Change in the method of payment of cash on delivery by the consignee for shipments destined for Slovakia

Dear customers,

We would like to inform you about the change in the method of payment of cash on delivery by the recipient for shipments destined for Slovakia.

From 1 April 2022, cash on delivery will only be possible with a credit card.

The maximum cash on delivery is EUR 5,000.

If you have any questions, please contact DHL Freight CZ Customer Service at 239018222 or DHLFreight.CZ@dhl.com

Thank you!

Your DHL Freight CZ team

02.03.2022

Service Suspensions Russia and Belarus

Dear Customers,

Our inbound services to Russia and Belarus have been suspended, which is why we are also not accepting shipments to those countries until further notice.

We are closely monitoring the situation and we will keep you updated about any further developments.

If you have any questions, please contact DHL Freight CZ Customer Service at 239018222 or via DHLFreight.CZ@dhl.com

Thank you.

Your DHL Freight CZ team.

24.02.2022

Information on the stopping of shipments to / from Ukraine.

Dear customers,

We would like to inform you about the suspension of orders for shipments to / from Ukraine.

The reason is the current security situation in Ukraine.

If you have any questions, please contact DHL Freight CZ Customer Service at 239018222 or via DHLFreight.CZ@dhl.com.

Thank you.

Your DHL Freight CZ team.

17.12.2021

Change of Conditions of DHL Freight CZ s.r.o. valid from 1 January 2022

We would like to inform you about the updated Business Terms and Conditions of DHL Freight CZ s.r.o., which will enter into force on 1 January 2022.

Business conditions of DHL Freight CZ s.r.o. , highlighting the changes, are here.

You can find the price list of DHL Freight EuroConnect Domestic here.

Thank you.

Your DHL Freight CZ team

Contact: PaletyCZ@dhl.com

29.11.2021

Information about possible delays in handling customer requests

Dear customers,

We would like to inform you about a possible delay in handling your requests related to shipments.

The reason is the current situation in road freight transport and measures related to compliance with applicable regulations due to the Covid-19 pandemic.

We apologize for the problems and do our best to ensure that shipments take place without delay or restriction.

Thank you!

Your DHL Freight CZ team

19.11.2021

Business announcement DHL Freight CZ - Price adjustment of domestic and international groupage shipments, valid from 1 January 2022

This year, the field of road freight transport is marked by record demand for transport capacity. Disrupted supply chains bring challenges in material and commodity flow planning, both in terms of quantity and timing. This, together with the persistent shortage of drivers, causes limited availability of free transport capacity both on the national and European market as a whole.

Rising transportation costs are also influenced by other factors. Since January 2021, the price of diesel has risen historically at a record high of approximately 30%. The inflation rate is approaching 6%, the prices of insurance and other direct costs affecting the price of transport have risen. Last but not least, rising costs are also affected by the effects of restrictive measures caused by the Covid-19 pandemic.

As a result of the above-mentioned dramatic market development and an increase in the cost of securing transport, we are forced to adjust prices on average by 9% for the following domestic and international piece transport products from 1 January 2022:

DHL Freight EuroConnect Domestic
DHL Freight EuroConnect International
DHL Freight Eurapid

In case of any questions, please send a written communication to the e-mail address: paletycz@dhl.com

We believe that we have set price increases in proportion to rising costs, and this step will continue to allow us to maintain the quality of our services at a high level.

Your DHL Freight CZ Team


24.8.2021

DHL Freight in the Czech Republic is responding to developments in the transport market by raising prices.

24 August 2021. DHL Freight, one of the largest providers of logistics services and the leading road freight carrier in Europe, announces that it is forced to adjust prices due to developments in the transport market and the associated increase in transportation costs.

The goal is to continue to provide the highest quality and standard of service for all customers. This year in the field of road freight transport is marked by a record demand for transport capacity. Disrupted supply chains bring challenges in material and commodity flow planning, both in terms of quantity and timing. This, together with the persistent shortage of drivers, causes limited availability of free transport capacity throughout the European market.

Other factors also have an impact on the growth of transport costs. The dramatic rise in fuel prices, the development of the inflation rate and, last but not least, the effects of the restrictions caused by the Covid-19 pandemic.

Every year, DHL Freight invests in information technology, transmission network development, customer service and innovative projects in the field of sustainable logistics. 

"We can offer our customers a better quality of services, shorten transport times or provide the necessary capacity during the annual high season. But we must also monitor the situation on the transport market. The growing demand for road transport, which is even higher than in 2019, before the introduction of the restrictions associated with the Covid-19 pandemic, and the shortage of drivers, are clear signals of a significant shortage of transport capacity in the period ahead. Increasing prices for transportation services is a necessary and understandable response to rising costs and is the basis for ensuring a level of service that our customers know and trust", says Vít Návrat, Managing Director of Central Eastern Europe DHL Freight.

18.6.2021

Change of Conditions of DHL Freight CZ s.r.o. valid from 1 July 2021

We would like to inform you about the updated Business Terms and Conditions of DHL Freight CZ s.r.o., which will enter into force on 1 July 2021.

Summary of changes from 1.7.2021:

  • With the DHL Freight EuroConnect Domestic product (domestic pallet transport), it will also be possible to pay cash on delivery amounts by credit card
  • The list of goods excluded from transport will be extended to include electronic cigarettes and their refills.

Business conditions of DHL Freight CZ s.r.o. , highlighting the changes, are here.
You can find the price list of DHL Freight EuroConnect Domestic here.

Thank you.

Your DHL Freight CZ team

Contact: PaletyCZ@dhl.com


Information about Fraud emails

We would like to draw your attention to fraud from the email address mailot@dhl.cz <service@vavruskovi.cz>.

Before receiving the shipment, customers are informed from the given email address that DHL will require the payment of a special fee in order to deliver the goods. DHL does not withhold any shipments and does not condition their delivery by paying a fee.

Please note that DHL does not require any payments in this way.

DHL accepts no responsibility for costs, fees or payments made improperly as a result of fraudulent activity.

For more information, visit

 

Your DHL Freight CZ team

 


DHL Freight CZ service information

Operation of DHL Freight CZ s.r.o. is not restricted and we continue to provide shipments in full with NO restrictions.  

PREVENTIVE MEASURES - CORONAVIRUS / COVID-19

Being aware of the importance of safe shipment, we are introducing a variety of preventive measures to protect the health of both our workers and our customers.

The following measures have been introduced

  • Our drivers are equipped with drapes and protective gloves.
  • At all workplaces we pay attention to increased hygiene in the form of antibacterial agents and educational wall notifications. Employees were informed about ways to minimize the risk of infection. We have also increased the frequency of workplace cleaning.
  • We actively communicate not only with our employees, but also with our drivers and carriers and other partners. All drivers are trained to protect themselves when delivering consignments while respecting our customers' precautions.
  • We are working on the preparation of possible scenarios in the event of a worsening of the situation in order to be fully prepared.
  • We follow all recommendations from government agencies and the parent company of Deutsche Post DHL Group.

If you have any questions, please contact DHL Freight CZ Customer Service by calling 239018222 or via email DHLFreight.CZ@dhl.com.