Around the world, the use of parcel lockers is growing exponentially. The global market is expected to grow from US$800 million in 2022 to over US$2 billion by 2030.
The Covid-19 pandemic played a role in this development. Many people have become more comfortable with online shopping and the convenient, contact-free delivery via smart lockers. Demand has increased. In the first three quarters of 2020, we saw a 78% rise in package deliveries to smart lockers.
The use of parcel lockers is already widespread in some places. They are popular in many European countries, such as Denmark, Finland, Germany, Poland, and Spain. In Poland, for example, 54% of online shoppers prefer to collect their orders from parcel lockers. The trend is also catching on in places like Norway, Sweden, the Netherlands, and Belgium, where consumers appreciate the convenience and round-the-clock availability.
The same is true in other markets. In North America, companies like Amazon are introducing parcel lockers across the continent, partly in response to the rise in doorstep package theft.
In the Asia Pacific region, the smart locker market is predicted to surge due to the increasing number of online buyers and government initiatives to develop smart cities. India has the highest projections, as post offices rapidly introduce new digital solutions. In China, e-commerce giants like Alibaba and JD.com are driving adoption, while in emerging e-commerce powerhouses like Vietnam, parcel lockers present significant opportunities for e-tailers.