GET READY FOR INTERNATIONAL TRADE
To help you navigate the global market and seize new opportunities, DHL has developed Trade and Grow Beyond Borders - a suite of online training courses specifically designed for SMEs engaged in trade. These training courses are packed with insights into international trade, e-commerce, and vital business skills.
Already, over 5,000 SMEs have upskilled with us since 2022.
The Courses
The 12 courses of the DHL Trade and Grow Beyond Borders trainings offer you to learn about international logistics, navigate customs and regulations, how to identify new customers, and build high performing teams.
All trainings are especially designed for entrepreneurs running small- and medium sized companies and will be delivered by DHL experts.
For more details on each course, click on the respective names.
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Launching your international e-commerce business
This module explores e-commerce and how entrepreneurs of small and medium-sized enterprises (SMEs) can benefit from it. Topics that are covered are:
- Importance of logistics for the end customers
- e-com types, e-com value chain, e-com landscape and digital channels
- Role of logistics in cross border e-commerce
Format: (Online) Workshop
Duration: 2 hours -
Strengthening your logistics for international e-commerce
This module explores logistics and how entrepreneurs of small and medium-sized enterprises (SMEs) can benefit from it. Topics that are covered are:
- Strengthening logistics & benefits of working with logistics partners
- Modes of transportation
- Hidden costs in logistics
Format: (Online) Workshop
Duration: 1.5 hours - Strengthening logistics & benefits of working with logistics partners
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Navigating international agreements
This module focuses on international trade and what it takes to do business on a truly global scale. Topics that are covered are:
- Benefits and challengees of international trade
- Free trade agreements relevant to their country and region
- Trade agreements that best benefit their growing business
Modus: (Online) Workshop
Duration: 2 hours -
Securing your shipment with international contracts and conventions
This module focuses on how entrepreneurs can secure their shipments with international conventions and contracts. Topics that are covered are:
- International conventions
- Logistics contract types and elements
- Impact of future trends
Format: (Online) Workshop
Duration: 1.5 hours - International conventions
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Getting your shipment through customs
This module looks at the role of customs and customs requirements as well as automation and how that can help make entrepreneurs’ lives easier when trading internationally. Topics that are covered are:
- Customs roles & responsibilities, customs documentation requirements
- HS convention
- Incoterms
- Automation and customs charges
- Rules of origin
Format: (Online) Workshop
Duration: 2.5 hours -
Complying with (international) regulations and cyber security
This module looks at compliance and cyber security. Topics that are covered are:
- Compliance areas and risks of non-compliance
- Data privacy & cyber security
Format: (Online) Workshop
Duration: 2 hours -
Mastering shipment paperwork
This module enables entrepreneurs to work effectively with their logistics provider on e.g. packaging, dangerous goods, key shipping documents. Topics that are covered are:
- Modes of transportation
- Avoiding non-compliant shipments
- Packaging
- Dangerous goods handling
- Key customs documents
Format: eLearning
Duration: 1.5 hours -
Developing a customer-centric mindset
This module explores how to increase customer centricity. Topics that are covered are:
- Importance of customer centricity
- Increasing customer centricity with Customer Profile and Value Proposition
Format: (Online) Workshop
Duration: 2 hours -
Shaping your customer experience
This module explores how to identify new customers (in foreign markets), how to best reach them and shape their customer experience. Topics that are covered are:
- Increasing customer centricity with Experience Map
- Identify new customers
- Reach target customers
- Website health check
Format: (Online) Workshop
Duration: 2 hours -
Getting cost calculations and proper long-term planning right
This module discusses how to calculate total costs and derive product prices and helps participants to gain awareness that it needs both profit and cash as well as proper long-term planning to be a sustainable business. Topics that are covered are:
- Calculating total cost
- Factors influencing pricing strategies and deriving prices
- Difference between profit and cash
- Importance of proper long-term planning
- Funding
Format: (Online) Workshop
Duration: 2.5 hours -
Gearing up through innovation and continuous improvement
This module shows entrepreneurs how to innovate and improve business activities to improve customer value. Topics that are covered are:
- Different types of innovation
- Opportunities for innovation
- Design Thinking approach
- Continuous Improvement mindset
- Performance Dialog with KPIs and targets
- GEMBA walk and 5S
Format: eLearning
Duration: 1.5 hours -
Developing effective teams and leading people through change
This module helps entrepreneurs to build high performing teams and lead people and teams through change. Topics that are covered are:
- Factors for effective teams
- Phases of team development
- Different behaviors in changing times
- Leading others through change curve
Format: (Online) Workshop
Duration: 2 hours
