Navigation and Content
You are in  Iceland
or Select a different country

Contact DHL eCommerce About A Shipment


Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).

Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.

For other questions, please take a moment to fill out this quick form to each our customer service team.

All fields required

Your contact information

Please enter your first name

Please enter your last name.

Please enter your email address.

Please enter country/region

Please enter Tracking/Shipment Number

Please describe your question or problem as specifically as possible

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

Forms Summary

You can also contact our customer service at +49 228 92 95 95 95 (English speaking only)

Opening Times: Mon-Fri 8am - 6pm

Please note that general customer service will be closed on public holidays.