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Press Release: Manila, Philippines, 16 January 2023  

  • The expanded Ortigas Service Center is located in Pasig City, Metro Manila covering a total lot area of 4,768sqm
  • The total investment of EUR 4,456 (PHP 254 million), represents DHL Express’ commitment to excellent customer service through its eight service centers nationwide

DHL Express, the world’s leading international express service provider, has invested EUR 4,456 (PHP 254 million) in relocating its Ortigas Service Center to a larger facility in Pasig City, Metro Manila. This investment marks the ongoing commitment of DHL Express in the Philippines to provide world-class infrastructure to serve its customers.

The new facility covers a total lot area of 4,768 square meters and is conveniently located at the Good Harvest Complex, just a few minutes away from the old facility along C. Raymundo Avenue in Pasig City. With this facility, DHL Express will continue to serve the needs of new and regular customers in Pasig City, Mandaluyong, Quezon City, San Juan, Marikina, Cainta and Taytay, Rizal. Walk-in customers can easily book or drop their shipments at the DHL retail outlet conveniently located at the entrance of the facility.

“Our investment in the Ortigas Service Center reaffirms our commitment to enhancing our services to meet the needs and changing demands of our customers with the highest standard of excellence,” said Nigel Lockett, Country Manager of DHL Express Philippines. “This also demonstrates our commitment to sustainability and decreasing our carbon footprint with the installation of solar panels, LED lights and battery-operated forklifts for energy conservation and the deployment of electric vehicles to serve the area.”

The Ortigas Service Center comprises three warehouses, a customer retail outlet and state-of-the-art material handling equipment. To boost its security, it is equipped with 94 CCTV cameras capable of tracking shipments throughout the entire process within the service center. An X-ray machine has also been installed to enhance inspection of shipment content.

“We continue to upgrade our services with advanced infrastructure at our new Ortigas Service Center,” said Promod George, Senior Director for Operations at DHL Express Philippines. “With increased capacity and state-of-the-art equipment, our customers can be assured that their shipments are handled with the utmost care and security, which will support their growth in international markets. The new facility also provides improved amenities such as an employee lounge and gym, ensuring that employees are working in the best and most comfortable environment.”

Customers looking to make international shipments in the area can find the DHL ServicePoint in front of the facility, as well as DHL Express’ eight service centers nationwide.