DHL Supply Chain Helps VinFast Drives EV Aftersales Excellence Through Smart Logistics

• After-sales support has been a primary barrier to EV adoption
• Central Distribution Center for VinFast in the Philippines
• Electronic Data Interchange (EDI) provides VinFast with real-time transparency on inventory movement, order status, and deliveries
• Integrated, technology-enabled operations that deliver quick response times and reliable aftersales support.

DHL Supply Chain Philippines (DHL Supply Chain), marks the first anniversary of the  partnership between DHL Supply Chain and VinFast, showcasing the strong availability and readiness of spare parts supporting VinFast’s rapidly growing electric vehicle (EV) market in the Philippines. Over the past year, DHL has been instrumental in ensuring efficient, nationwide distribution of spare parts, strengthening  VinFast’s commitment to reliable EV ownership and customer satisfaction. 

As uncertainty about long-term value and after-sales support remains one of the primary barriers to EV adoption in the Philippines, VinFast. has reinforced its customer commitment by partnering with DHL Supply Chain to build a stronger, resilient, and technology-enabled logistics backbone.

Under the theme “Green Mobility Meets Smart Supply Chain,” DHL highlighted how it manages VinFast’s nationwide spare parts inventory with precision and scale at its 50,000 square meter flagship logistics facility in Laguna, DHL Supply Chain Philippines’ first built-to-suit warehouse in the country, designed with best-in-class ESG compliance. The center enables rapid deployment, real-time visibility, and high service reliability for essential EV components.

Elisha Camus, Business Development Director at DHL Supply Chain Philippines, reaffirmed the company’s strong commitment to supporting VinFast’s  market expansion.

“Our collaboration with VinFast reflects our shared vision of enabling the growth of sustainable mobility through a smart, efficient, and future-proof supply chain.” Camus said. “As VinFast accelerates the growth in the Philippine market, DHL Supply Chain is ready to scale with them, ensuring consistent, reliable aftersales support for Filipino EV owners.”

The partnership demonstrates how smart logistics can meaningfully support the Philippines’ sustainability priorities. By combining service excellence with automation, digital visibility, and recent investment in low-emission mobility such as DHL Summit Solutions Inc.’s expanded EV fleet—DHL Supply Chain Philippines reinforces its role in enabling cleaner, more efficient transportation nationwide.