Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.
ACIF is a reputable organisation in Pakistan bringing together stakeholders to combat Intellectual Property Rights (IPRs) violation.
The problems of counterfeiting, infringement and other Intellectual Property Rights (IPRs) violations are plaguing markets around the world, and inflicting losses on consumers, legitimate business and national exchequers. The health and safety of consumers are at stake due to the rampant violations of IPRs. Hence, Anti Counterfeit and Infringement Forum (ACIF), Pakistan was established in 2005 to raise awareness about protection of IPRs in order to create level playing field for the legitimate industry and better protection of the rights of consumers. The Forum focuses on efforts to convince the stakeholders, including the concerned government quarters, to protect the IPRs, in all forms, in the country.
DHL Express Pakistan became a member of this forum in 2011 to avoid the increasing infringement and counterfeiting issues being faced all over the country. We have effectively utilised their network of agencies being run by ex-military people for conducting regular raids and identifying the parties involved in these wrong practices. The objective is to consistently address these issues to ensure that our customers are not subjected to any infringement activities but can instead continue to enjoy the best in quality services of DHL Express Pakistan.