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E-commerce Watch 2023 features the thoughts and concerns of 5000 consumers about their own e-commerce consumption, as well as tips from several industry experts. The purpose of the report is to provide tips and insights for those interested in e-commerce sales.

To download E-Commerce Watch 2023, fill in your details, then click 'download'. If you would like more tips on shipping, logistics and e-commerce, tick the box to speak to one of our sales representatives.

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Forms Summary

Survey base, respondents, methodology and objectives

DHL's E-commerce survey 2023 is based on data collected (via survey) from 5000 e-commerce consumers aged 18-65 years distributed throughout Sweden during the period 31 March - 6 April 2023. The study was carried out by Cint.

The purpose of the survey has been to map how e-commerce consumers currently think about their consumption, and what opportunities and challenges this may entail for e-retailers.