Navigation and Content
You are in  Sweden
Stay on this site
or Select a different location

Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

Continue with IE
View Alerts that may impact DHL services View Alerts that may impact DHL services

E-commerce insights The 2023 E-commerce survey

Download

E-commerce Watch 2023 features the thoughts and concerns of 5000 consumers about their own e-commerce consumption, as well as tips from several industry experts. The purpose of the report is to provide tips and insights for those interested in e-commerce sales.

To download E-Commerce Watch 2023, fill in your details, then click 'download'. If you would like more tips on shipping, logistics and e-commerce, tick the box to speak to one of our sales representatives.

Fields marked with an asterisk (*) are mandatory

Enter your first name

Enter your surname

Enter your e-mail address

Enter your company

Enter your phone number

By filling in your details and downloading this report, you agree that we will save your contact details to communicate offers, news, products and services from DHL. You can unsubscribe from all mailings/newsletters at any time by clicking on the relevant link at the bottom of the mailing/newsletter. To learn more about how we at DHL process personal data, read more here.

If you click here you can download the document ... download

Read about how DHL processes your personal data here.

I wish to become a DHL customer

Forms Summary

Survey base, respondents, methodology and objectives

DHL's E-commerce survey 2023 is based on data collected (via survey) from 5000 e-commerce consumers aged 18-65 years distributed throughout Sweden during the period 31 March - 6 April 2023. The study was carried out by Cint.

The purpose of the survey has been to map how e-commerce consumers currently think about their consumption, and what opportunities and challenges this may entail for e-retailers.