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DHL Americas Innovation Center


Step inside the DHL Americas Innovation Center to discover the trends, insights, and technologies with the potential to future-proof your supply chains. Whatever the size or scope of your business needs, DHL can help drive your innovation agenda forward, bringing together our proven in-house expertise and vast network of strategic partners to harness the transformative power of emerging technologies and inspired thinking.

In an interactive showroom environment, the enthusiastic team at DHL will work closely with your organization to generate creative solutions for addressing distinctive challenges. You’ll learn from real-world applications of innovations such as computer vision and artificial intelligence and discover how these can be tailored to meet your specific objectives. Start your innovation journey today, and let’s go beyond potential, together.  

Find Our Chicago, US Location

$1.6 billion

is the expected value of the North American logistics market by 2028.

$19.5 billion

of venture capital invested in Latin America in 2022.

79%

of companies ranked innovation among their top three priorities in 2023.

$500 billion

is being invested by the US Goverment in climate technology between 2023 and 2032.

Explore the DHL Americas Innovation Center in Chicago


The Innovation Experience


The DHL Americas Innovation Center prides itself on maintaining a dynamic and inspiring facility equipped to make individuals as comfortable as possible during their visit. Innovation leadership and a customer-centric approach tailored to visitors’ interests and business needs are central to every experience. Customers, partners and thought leaders can engage with DHL experts to solve challenges and shape the future of logistics.

Find out more by watching our videos, and request a tour.

Interact With Innovation Hands-on at the DHL Innovation Center in Chicago


Visits are tailored to focus areas deemed high interest by customers, such as: automation and efficiency, customer experience, environmental sustainability, health, safety and the future of work, physical and digital security, and visibility and resilience. You will then engage with targeted exhibits arranged by trends to discover innovation opportunities.  

Here are a few trends you can interact with up close at the DHL Americas Innovation Center: 

Computer Vision and AI

This technology utilizes cameras to capture photos or videos and applies AI algorithms to analyze data from this digital imagery. AI systems are trained to differentiate objects, while more advanced versions can track objects across viewpoints and learn independently. Explore stationary robotics and parcel and pallet dimensioning and sorting innovations paving the way for computer vision and AI in logistics.

Robotics and Automation

Our advanced solutions incorporate AI and machine learning to enhance efficiency, accuracy, and speed. From indoor mobile devices and sorting systems to AI-controlled robotic arms, we are maximizing the potential of automation and robotics to ensure future supply chain resilience and reliability. The robots at the Innovation Center could well be an innovative solution to optimize your operations. Understand how they boost capabilities and support employee satisfaction when you engage in person. 

Internet of Things (IoT)

We are developing an ever-expanding network of embedded sensors, software, and other technologies throughout the supply chain. These devices will connect to and exchange data through the Internet to enhance operations and establish unprecedented levels of visibility, efficiency, and customer service. From condition monitoring to asset tracking to real-time visibility and security, there’s an IoT device to fit almost any major visibility goal – and we hear from customers often: visibility is huge.

Visitor Testimonials


“The talent of the individuals facilitating the workshops and the time that they invest to work with us has been critical, and again we’ve done three different workshops here. I was just really really impressed with how hospitable DHL has been.”

Senior Director of Customer Solutions, Pharmaceutical Industry

Spearheading the Innovation Center


Jim Giedraitis is the Head of the DHL Americas Innovation Center. He joined DHL in 2011 after working for a leading ocean carrier, and he has held a number of senior customer-facing roles. He’s passionate about seeking out innovations with the potential to revolutionize supply chains alongside his team.

Jim Giedraitis, Head of DHL Americas Innovation Center

Know Before You Go


The DHL Americas Innovation Center looks forward to welcoming you to our facility. Here are a few details to consider in advance. Have unanswered questions or want to connect? Email us at amic@dhl.com

Find Us!

The DHL Americas Innovation Center is located at 9580 W. Higgins Rd. Rosemont, IL 60018, just 10 minutes from O’Hare International Airport (ORD). The Innovation Center is close to public transportation and is also easily accessible by car, taxi, and ride shares. 

Share your experience

The DHL Innovation Centers are picture-friendly, and you’re encouraged to snap photographs and share your experience online. If you leave feeling inspired, share your insights in a Google review – industry peers might benefit from your takeaways.  

Hospitality is at the Heart of Your Experience

DHL wants visitors to the Innovation Centers to be comfortable and seen. Caring staff are happy to accommodate individual dietary and mobility requirements; please communicate any needs in advance of your visit. Bar 1969 is our in-house coffee bar, where you’ll find refreshments and snacks.

Planning is Key

To get the most from your experience, work closely with your DHL Group contact and the Innovation Center team to identify your objectives and set expectations for the outcomes you’d most like to realize. Sharing your pain points, aspirations, and trend interests will greatly support the planning process for a dynamic and valuable experience. Your input is critical, and we appreciate the opportunity to co-innovate and go beyond potential.