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Aviation Cargo Contact and Support

Customer Service Contacts

Americas

US - International
Canada - International
US Domestic

Customer Service
Phone: +1 800 445 7910 ext. 1
Email: acstrace.am@dhl.com

Bookings
Phone: +1 800 445 7910 ext. 2
Email: acs.us.booking@dhl.com

LATAM

Bookings
Email: acsmiabook.ia@dhl.com

Asia Pacific

Hong Kong

Customer Support Center
(Transit/Import)
Email: csc_acshk@aat.com.hk

Trace 
Email: acstrace.ap@dhl.com

Order To Cash (OTC) 
Email: cnaacs-receivable@dhl.com

Customer Service
Email: acstrace.ap@dhl.com

Bookings 
Email: acscs.hkg@dhl.com

South Korea (ICN)

Bookings
Email: acscs.icn@dhl.com

Japan

Bookings (NRT)
Email: acscs.nrt@dhl.com

Bookings (NGO)
Email: acscs.ngo@dhl.com

China

Bookings (PVG)
Email: acscs.pvg@dhl.com

Bookings (SZX)
Email: acscs.szx@dhl.com

Europe

Europe

Customer Service
Phone: +32 2711 7100
Email: acstrace.eu@dhl.com

Bookings
Email: acsplan.eu@dhl.com

Middle East & Africa

Middle East & North Africa

Customer Service
Phone: +973 1732 8312
Email: acscs.mena@dhl.com

Bookings
Phone: +973 1732 8814
Email: acscapman.mena@dhl.com

Sub-Saharan Africa

Customer Service
Phone: +234 01 01 2365733
Email: acscs.ssa@dhl.com

Bookings
Phone: +234 01 01 2365733
Email: acscapman.ssa@dhl.com

Sales Contacts

Americas

US – International
Canada - International
US – Domestic

Phone: 1 800 445 7910 ext. 4
Email: acs.us.sales@dhl.com

LATAM

Argentina (EZE)
Aruba (AUA)
Barbados (BGI)
Costa Rica (SJO)
Curacao (CUR)
Ecuador (GYE & UIO)
El Salvador (SAL)
Guatemala (GUA)
Honduras (SAP & TGU)

Phone (SAP): +504 3168 9459
Phone (TGU): +504 3168 9358
Email: acssapbook.ia@dhl.com

 

 

 

 

Mexico (GDL, NLU, QRO & MTY)

Phone (GDL): +52 33 3199 7878 / +52 33 1604 8289
Email (GDL): acsgdl-mtybook.ia@dhl.com

Phone (NLU & QRO): +52 55 2598 5760
Email: (NLU & QRO): acsmexbook.ia@dhl.com

Phone (MTY): +52 33 3199 7878 / +52 33 2326 3523
Email (MTY): acsgdl-mtybook.ia@dhl.com

Venezuela (CCS)

Asia Pacific

Australia: Wexco AU

Suite 5.04, Level 5, Gateway 241
O'Riordan Street
Mascot NSW 2020

Email: acs.au@ecsgroup.aero
 

Bangladesh: Skytech DAC

Concord Modhumoti Plaza,
Plot: 11, Road: 11, Block: G,
Banani C/A, Dhaka-1213

Email: sales.dhl@skytech-bd.com
 

Cambodia: AVS GSA Services

#35 01Floor & 02 Floor, street 02
(Borey Piphup Thmey, st. North Bridge, Phum Trong Moan)
Sangkat Ou Baek Kam, Khan Sengsok,
Phnom Penh

Email: sales-kh@ecsgroup.aero

China (PVG & SZX)

Email (PVG): acssales.pvg@dhl.com
Email (SZX): acssales.szx@dhl.com

 

 

Hong Kong

Email: acssales.hkg@dhl.com
 

 

 

India (BLR) AVS GSA Services

Mittal Towers,
Unit No :803-804,8St floor A Wing,
MG Road,
Bangalore 560001

Email: swarnalatha@ecsgroup.aero

India (MAA): AVS GSA Services

KG Pinnacle , Old No. 265/3(part), T.S. No. 27/1A, Ward-F,
Block No. 17, Gandhi Street,
100 Feet wide Road, Adambakkam,
Chennai – 600088

Email: swarnalatha@ecsgroup.aero


 

India (DEL): Air Logistics Group

Air Logistics Group,
5th Floor, Augusta Point,
Golf Course Road, Sector 53,
Gurgaon – 122002 NCR India

Email: dhlcargosales@airlogisticsgroup.co.in



 

India (BOM): Air Logistics Group

Air Logistics Group, 203 / 204 - A wing, 119 Business Point,
Near Air cargo complex ,
Andheri East ,
Mumbai - 400099 

Email: deepak.kumar@airlogisticsgroup.co.in mgrkasales.bom1@airlogisticsgroup.co.in

 

Indonesia: AVS GSA Services

Wisma Soewarna
3rd Floor Suite E
Soewarna Business Park
Soekarno Hatta International Airport
Jakarta 19110

Email: k.kevin@ecsgroup.aero

Japan (NRT & NGO)

Email (NRT): acssales.nrt@dhl.com
Email (NGO): acssales.ngo@dhl.com




 

Malaysia (KUL): AVS GSA Services

AVS GSA Services Sdn Bhd, Lot GFM 029,
MAS Advanced Cargo Centre,
Kuala Lumpur International Airport, 64000 KLIA,
Selangor

Email: avs.malaysia@ecsgroup.aero
 

Malaysia (PEN): AVS GSA Services

AVS GSA Services Sdn Bhd, Block A, Unit 23A-C,
Sunway Prima Lintang Sungai Tiram 5,
11900 Bayan Lepas, Pulau Pinang

Email: avs.malaysia@ecsgroup.aero


Myanmar: AVS GSA Services

International Commercial Centre (ICC),
422/426 Corner of Strand Road & Botataung Pagoda road,
#06-02 , Botahtaung Township,
Yangon

Email: s.soe@ecsgroup.aero

New Zealand: WEXCO NZ

Level 2/2 Freight Place
Mangere
Auckland 2022

Email: acs.nz@ecsgroup.aero

Singapore: AVS GSA Services

107 Airport Cargo Road, #02-267/268
Changi Airport Terminal 4, Core H
Singapore 819462

Email: avs_sin.rsvn@ecsgroup.aero

Southeast Asia (SEA)
South Korea (ICN)
Thailand: AVS GSA Services

42,5/F, Soi Soonvijai 4, Bangkapi,
Huai Khwang,
Bangkok 10400

Email: sales.th@ecsgroup.aero

Vietnam (HAN): AVS GSA Services

GELEXIMCO Building., 12thFloor, 36 Hoang Cau Street,
O Cho Dua Ward,
Ha Noi City,

Email: qu.phan@ecsgroup.aero

Vietnam (SGN): AVS GSA Services

SCSC Building., M Floor, 30 Phan Thuc Duyen Street,
Tan Son Nhat Ward,
Ho Chi Minh City

Email: t.le@ecsgroup.aero

Europe

Albania: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com

Austria: R-BAG Austria Gmbh

Air Cargo Center
Objekt 262
A-1300 Wien Flughafen, Vienna Airport (VIE)

Phone: +43 0 2232 76342
Email: r-bag@vie.r-bag.eu
 

Belgium: Inter Aviation Services

Bedrijvenzone Machelen
Cargo 706
Box 46, Room 726/727
1830 Machelen

Phone: +32 2254 8888
Email: bru.dhlaviation@iasaviation.com

Bosnia and Herzegovina: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com

Bulgaria: Globe Air Cargo EOOD

80 Blvd. Christopher Columbus
Floor 8, Office 8.1

Phone: +359 2 434 1031 / +359 2 434 1053
Email: qy.bulgaria@ecsgroup.aero

 

Croatia: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com

Cyprus: ANC Cargo Ltd

PO Box 21601
1511 Nicosia

Phone: +357 22 755557
Email: sales@anccargo.com

 

Czech Republic: R-BAG Czech, s.r.o.

ABC Building, section A
P.O Box 66
Aviaticka 12/1048
160 08 Prague

Phone: +420 220116684
Email: r-bag@r-bag.cz

Denmark: HWF Denmark

A.P Mollers Alle 43 B
2791 Dragor

Phone: +45 32502 503
Email: info@hwfdenmark.dk

 

Estonia: Kales Airline Service UAB

Rodunios Kelias 18
LT-02188 Vilnius

Phone: +370 52306089
Email: info@kales.com
 

Finland: HWF Finland

Teknobulevardi 3-5
01530 VANTAA

Phone: +35 8207308280
Email: hel@hwffinland.fi
 

France: Aero Cargo International

1 Rue du Pre
95703 Roissy
CDG Airport

Phone: +33 1 48 16 95 00
Email: dhl-aviation@ecsgroup.aero

Germany: Globe Air Cargo Gmbh DE

Waldecker Str. 9
64546 Mörfelden-Walldorf

Phone: +49 6105 406666
Email: dhl-aviation.de@ecsgroup.aero

 

Greece: DHL Aviation – European Air Transport

DHL Aviation
Athens International Airport Cargo Terminal 4
Bldg 15B
19004 Spata

Phone: +30 210 3543 299
Email: acsathgtwsales.eu@dhl.com

Hungary: R-BAG Hungária LTD

BUD International Airport
Gate D
Building 72A
H-1165 Budapest

Phone: +36 1 296 75 84
Email: r-bag@r-bag.hu

Iceland: Cargo Express

Armuli 8a
108 Reykjavik

Phone: +354 527 0222
Email: info@cargoexpress.is
 

Ireland, Republic of: HAE IE

Nesta Office
103 Old Airport Road
Santry, Dublin 9, DO9 HP96

Phone: +353 1506 0171
Email: dhlaviation@haegroup.com

Israel: Air Logistics Israel

Swissport Building
Suite 380 Ben-Gurion Airport, 70100

Phone: +97 272 2751892
Email: dhl-aviation.il@airlogisticsgroup.com
 

Italy: ATC spa

Via Fantoli 28/13
20138 Milano MI

Phone: +39 2 506791
Email: qymil.it@ecsgroup.aero

Latvia: Kales Airline Service UAB

Rodunios Kelias 18
LT-02188 Vilnius

Phone: +370 52306089
Email: info@kales.com

Lithuania: Kales Airline Service UAB

Rodunios Kelias 18
LT-02188 Vilnius

Phone: +370 52306089
Email: info@kales.com

Malta: GM Global Airline Services LTD

Cargo Hub, Block G
Office 3
Triq Ir Russett
L-Abjad Hal Farrug
LQA 3183

Phone: +356 7984 8425
Email: dhl@globalairlineservices.mt
 

Moldova: R-BAG Air Cargo Romania S.R.L.

Airport Plaza Building
No 1 A, Drumul Garii Odai Street
Otopeni
3rd Floor, Room 314
075100
Otopeni, Ilfov

Phone: +40 746 168 515
Email: r-bag@buh.r-bag.eu

Netherlands, The: Inter Aviation Services B.V.

Evert van de Beekstraat 40
1118 CL Schiphol

Phone: +31 20 316 03 50
Email: ams.dhlaviation@iasaviation.com



 

North Macedonia: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com
 

Norway: HWF Norway AS

P.O Box 106
N-2061 Gardamoen

Phone: +47 64820645
Email: info-oslo@hwfsweden.se


 

Poland: R-BAG Poland Sp.zo.o.

Budynek CTA Plaza
Ul.Ruchliwa 15
02-182 Warsaw

Phone: +48 22 299 0292
Email: r-bag@waw.r-bag.eu

 

Portugal: DHL Aviation – European Air Transport

Customer Services
Terminal De Carga S/N
Vitoria
01196 Foronda

Phone: +34 945126290
Email: cssveat@dhl.com

 

Romania: R-BAG Air Cargo Romania S.R.L.

Airport Plaza Building
No 1 A, Drumul Garii Odai Street
Otopeni
3rd Floor, Room 314
075100
Otopeni, Ilfov

Phone: +40 746 168 515
Email: r-bag@buh.r-bag.eu
 

Serbia: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com


 

Slovakia: Globe Air Cargo

Galvaniho 7/D
821 04 Bratislava

Phone: +421 911 177 300 / 179 300
Email: qy.slovakia@ecsgroup.aero / infogac.sk@ecsgroup.aer

 

Slovenia: Jakob's center d.o.o.

Zgornji Brnik 130 / o
4210 Brnik Zgornji Brnik 130 / o
4210 Brnik-Aerodrom

Phone: +386 4 2365 990
Email: lada@jakobs-center.com / robert@jakobs-center.com
 

Spain: DHL Aviation – European Air Transport

Customer Services
Terminal De Carga S/N
Vitoria
01196 Foronda

Phone: +34 945126290
Email: cssveat@dhl.com
 

Sweden: HWF Sweden AB

Industrigatan 16
195 60 Arlanderstad

Phone: +46 59115175
Email: info@hwfsweden.se

Switzerland: Kales Airline Services AG - GVA

Voie-des-Traz 20
CH-1215 Geneva 15 Airport

Phone: +41 22 717 89 08
Email: info.gva@kales.com

Switzerland: Kales Airline Services AG - ZRH

Operation center 4
CH-8058 Zurich Airport

Phone: +41 43 816 29 08
Email: info.zrh@kales.com

Turkey: Kargosistem Tasimacilik Ic ve Dis Tic. A.S.

KS Tasima Hizmetleri Icve Dis Tic.Ltd.
Sti Kustepe Leylak Sok Nursanlar Is Merkezi
A blok K:1 D:8 Mecidiyekoy 34387
Sisli-Istanbul

Phone: +90 212 2135100
Email: info@kargosistem.com / booking@kargosistem.com

Ukraine: Global Airline Services Ukraine LTD

Airport Boryspil
Ukraine 08307

Phone: +380 503513068
Email: kbp@ggg.aero



 

United Kingdom: HAE UK

Donington Court
Pegasus Business Park
Herald Way, East Midlands Airport, Derby
DE74 2UZ

Phone: +44 1332 853 258
Email: dhlaviation@haegroup.com

 

Middle East & Africa

Middle East & North Africa

Sales

Email: acssales.mena@dhl.com

Sub-Saharan Africa

Sales

Email: acssales.ssa@dhl.com

Bahrain
Benin: Africa Cargo Services
Burkina Faso: GKS Logistics
Cameroon: Africa Cargo Services
Congo Brazaville: Africa Cargo Services
Congo Kinshasa: Africa Cargo Services
Côte d'Ivoire: Africa Cargo Services
Egypt: HAE Group
Equatorial Guinea
Ghana: DNG Aviation DMCC
Gabon: Corex International Gabon
Jordan: Alpha International
Kenya: HAE Group
Kuwait

Email: TBA
 

Lebanon
Liberia
Morocco
Nigeria
Saudi Arabia
Senegal: Global Air Services
Sierra Leone
South Africa: : Aero-Link Consulting
Togo: Africa Cargo Services
United Arab Emirates: HAE Group HAE
Zambia

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