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myDHLi’s GenAI-powered, data-driven conversation about your shipment

Visibility and control are important allies in logistics in a world characterized by crisis, conflict, and unpredictability. Shippers equipped with the right tools for managing the unexpected are better prepared to react and keep supply chains running smoothly. 

Expect the unexpected


In recent years, events ranging from the pandemic to the Baltimore bridge collapse have shown that logistics operations are susceptible to many disruptions. Supply chains can go from finely tuned machines to traffic jams in a matter of days or even hours.

Additionally, extreme weather events and other environmental disruptions have highlighted the need for long-term resiliency and more sustainable business practices. Maintaining the status quo will likely exacerbate the problem, while shifting to more sustainable logistics operations can be part of the solution.

Quick answers, quick action

Whether the unexpected comes in the form of a virus, a war, an accident, or a natural disaster, our immediate response tends to be ‘What’s going on?’ followed closely by a conversation about ‘What can I do?’

In global logistics, answers to both questions call for increased transparency into complex operations and a way to get quick answers to specific questions. DHL’s customer portal for freight shipping and logistics, known as myDHLi, provides the visibility and rapid response needed to ensure supply chains continue running smoothly.

Let’s chat about myDHLi

The myDHLi interface presents all shipment information, including house bills, status, exceptions, timestamps, and locations, clearly and concisely on a single screen.

Users can also filter shipments by 'exceptions', enabling swift identification of unforeseen changes and providing more time for informed decision-making. This not only streamlines operations but also empowers users with the information they need to confidently navigate the ever-changing logistics landscape.

For quick answers to specific questions about topics such as shipping status or contact details, users can turn to a new myDHLi Virtual Assistant. The GenAI-powered chatbot is a dependable and supportive partner in the day-to-day management of supply chains and shipments and is available 24/7 to provide fast access to information.

Finally, enhanced myDHLi Analytics bolsters sustainability efforts. Users can benchmark carbon reduction activities in the improved GoGreen dashboard, which provides a comprehensive view of shipments' environmental impact to align logistics choices with sustainability goals.

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The myDHLi advantage

  • Customer-centric approach:  myDHLi is driven by customer feedback, underlining the importance of actively listening to users and adapting services to better meet their needs.
  • Embrace technology: Harnessing the power of AI with tools like the myDHLi Virtual Assistant can significantly enhance the speed and accessibility of critical information. Embrace these advancements to streamline the complexities of the supply chain.
  • Prioritize transparency: The ability to filter shipments by 'exceptions' and the enhanced GoGreen dashboard are powerful tools for transparency, allowing users to make informed decisions on the fly and to align their operations with sustainability goals.

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Shaping the world of logistics

The need for effective tools and transparency in logistics has never been greater – and this is where myDHLi shines. The GenAI Virtual Assistant lets users quickly surface whatever information is relevant in a simple chat interface. Customizable dashboards and reports allow users to tailor the platform to their specific needs.

But myDHLi is more than just a tool. It’s a testament to our commitment to being a reliable and trusted partner. With myDHLi, businesses aren’t just adapting to the changing world of logistics. They’re shaping it.



Published: June 2024

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