TRACK: PARCEL
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Frequently Asked Questions
for Track and Trace
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A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
If not, please contact your shipper or online shop.
For examples of the tracking numbers used on DHL shipments, . -
Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
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Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.
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If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).
Questions or concerns? The DHL Customer Service team is here to help you.
Do you have an inquiry about DHL eCommerce or DHL Global Mail products and services?
You can find helpful additional information in our FAQs.
Please be aware that our Customer Service can only offer support to recipients in Greece. For sending private shipments from Greece, please refer to our local partner DHL Express Greece.