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Scope of this Privacy Notice

Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. 

In the following, we explain what information DHL collects when you visit our website and how this information is used.

This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:

  • Shippers: shippers, including their employees, or individuals who send a shipment
  • Shipment receivers: any individual who receives a shipment
  • Persons showing interest in us and our services
  • Business partners: business partners, including their employees
  • Employment candidates: individuals that apply for a job with us


All the above subjects are referred to as “you” or “your”.


What is Personal Data?

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

  • This Privacy Notice applies for the data processing carried out by:

    Deutsche Post AG
    Charles-de-Gaulle-Str. 20
    53113 Bonn

    Data Protection Officer of controller, contact details:

    Deutsche Post AG
    Global Data Protection
    53250 Bonn

    If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.

    If you have any further queries regarding data protection in connection with our website or the services offered there, please contact data protection:

Types of Data We Process

We only process your personal data when required for a specific and allowed purpose. 


Information to contact you e.g. when you use one of our services. 

Such as: your name, phone number, address, email address


Information on your dhl profile e.g. to set your delivery preferences.

Such as: your delivery preferences, order


Information enabling the pick-up and delivery of your shipment e.g. status of your shipment.

Such as: your address, shipment documents, shipment no.


Information communicated by you to one of our employees or by filling in an online survey e.g. when you call our customer service.

Such as: your name, email, phone number

What Are the Purposes of and the Legal Basis for the Processing of Personal Data?

  • DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, The following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you.  Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

    Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition or an information request.

    The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days.

    As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). The legal basis for geo-localization is your consent according Art. 6 (1) (a) GDPR by enabling the respective function. We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

  • This website uses cookies and similar technologies, (hereafter “technologies”), which enable us, for example, to determine how frequently our internet pages are visited, the number of visitors, to configure our offers for maximum convenience and efficiency and to support our marketing efforts.

    When you access our website, a Privacy Preference Center will inform you that technically necessary cookies are set and, in addition, that your consent is required to the use of certain technologies, such as analytical cookies or similar technologies.

    The processing of data by means of technically necessary cookies is based on our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you can use our website the best possible way, to ensure that our website operates correctly and to guarantee an convenient and undisturbed user experience. These kinds of cookies are stored exclusively for the duration of your visit to our website. They are automatically deleted when you close your browser.

    In addition, you will be informed via the Privacy Preference Center  that we use other technologies  (performance, functional or analytics technologies) for storing information about visitors who repeatedly access one of our internet pages. The purpose of using these technologies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. These technologies will only be processed on the basis of your prior given consent according to Art. 6 (1) a) GDPR.

    You will find more information under the Privacy Preference Center  including the option to revoke a given consent.

    Notwithstanding the information in the Preference Center, and only if you have consented to the use of cookies and other technologies as described above, we also use them for the purposes described below.

  • 1. Introduction

    Deutsche Post AG (hereinafter called 'DHL') is pleased that you have visited our social media presences and are interested in our company and our products and services. In the following, we would like to inform you about certain issues related to data protection that apply when you visit our social media presences.

    • Our social media presences are made available by the respective operators of the social media platform pursuant to the applicable terms and conditions of use. The respective platform operator is solely responsible for the technical operation of this profile.
    • DHL is solely responsible for the content that DHL posts on this page (such as information about our company, products, services, sweepstakes, campaigns) and for our interaction with visitors to our profile.
    • The operators of the social media platform operate the entire IT infrastructure of the platforms. It makes its privacy policy available to users and has its own separate relationship with registered users of the platform. The operators of the social media platforms are solely responsible for all data protection topics involving your user profile, to which we have no access.
    • We have no influence over the data processing by the operators of social media platforms who collect them. Furthermore, we have no information regarding the extent to which, the purposes for which or the length of time that the operators of the social media platforms store personal data and possibly analyze, link or transfer them to third parties.
    • Please note that your personal data can, under certain circumstances, also be processed outside of the European Union/European Economic Area. This could result in data protection risks for users because an adequate level of data protection cannot be guaranteed in such cases and the ability to assert data subject rights is limited.
    • Please see the respective privacy policies and cookie policies for the social media platforms to learn more about their data processing activities and how you can exercise your rights vis-á-vis the operators of the social media platforms.







    • If you would like to contact DHL directly – in other words, without the involvement of the social media platforms – please use the contact service on our website.

    2. Contacting the data controller and data protection officer

    DHL is the data controller for the information it posts and also for the data processing that falls in its area of responsibility for the following social media presences:

    To the extent that it concerns the processing of personal data as part of page insights, the following platform operators are jointly responsible, along with us, for data processing. Joint data processing is based on an agreement between the joint controllers pursuant to Article 26 of the General Data Protection Regulation (GDPR).

    3. Purpose and legal basis of processing

    3.1. Data processing in connection with our social media presences

    We make use of our social media presences to inform you about, for example, our company, products, services, campaigns and sweepstakes and to interact with you regarding various topics and respond to your inquiries. The data processing performed in this connection is undertaken to safeguard our legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our legitimate interest lies in public relations work and communication.

    The social media platform operator publishes the information you provide on our profile, such as comments, likes, images and videos, and we process this information solely for the abovementioned purposes. We reserve only the right to erase illegal content should this be necessary. This applies, for example, to posts that constitute infringements of the law or are unlawful, hate comments, suggestive comments (explicitly sexual content) or attachments (such as images or videos), which under circumstances violate copyrights, privacy rights, criminal law or Deutsche Post AG’s ethics rules.

    Data are also collected for the purpose of holding and processing sweepstakes. The details, such as which data are processed and the purpose of the processing, can be found in the privacy notices and terms and conditions of the respective contest.

    If you would like to exchange personal data with us, we recommend that you contact our customer service

    3.2. Data processing of page insights for statistical purposes

    The social media platform operators from Facebook, Instagram and LinkedIn provide us with page insights, for which we are jointly responsible together with the platform operators. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by social media platforms via cookies and similar technologies when a user such as you interacts with our social media profile. We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. This allows us to optimize our social media presence. This represents a legitimate interest on our part for the processing that takes place. The legal basis for data processing related to page insights is Article 6(1)(f) of the GDPR. We would like to point out that data processing can also take place independent of whether you are logged in or registered on the social media platform. We are unable to influence the use of cookies and similar technologies on the social media platform and, in this respect, refer you to your ability as a user to change your settings regarding the related data processing via the respective cookie banner on the social media platform (granting or not granting your consent). 

    3.3. Social media monitoring

    We use social media monitoring in order to obtain a picture of how our business, our products and our services are viewed and, based on this, identify potential for improvement. This entails analyzing posts on the social media platform based on the channel links used and relevant hashtag links. Only those posts to which you allow full public access will be used for this. The legal basis for processing personal data as part of social media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate interest in identifying in freely accessible statements possible deficits in our products or services and responding appropriately. 

    4. Rights of the data subject

    You may exercise your rights as set forth in this Privacy Notice by using our contact form.

    If you would like to exercise your rights as a data subject vis-à-vis the social media platform operators, please use the contact options provided by the platform operators on the social media platforms. Should we receive an inquiry that falls within the area of responsibility of the social media platforms, we will forward it to them for further processing.

    5. Storage periods

    The length of time during which your data are stored will depend on the particular context of the processing and will be based on the parameters imposed by data protection law. All public posts you make on our profiles will remain on our profiles for an unlimited time, unless we erase them on the basis of an update of the original post, a breach of law or an infringement of our guidelines. You may of course erase your posts, comments and the like at any time yourself or exercise your right to have us erase them.

    In the case of the social media platform operators’ erasure of your data, we have no influence over this and therefore refer you to the privacy policy of the respective platform operator.

  • We offer you an improved user experience on this website by integrating Google Maps as part of the DHL Finder. With the DHL Finder you can search for our branches, Packstations and parcel shops, which are displayed on a Google Maps map. The use of Google Maps may indicate a transfer of personal data to the United States of America. The USA is not considered by the European Court of Justice to have an adequate level of data protection. In particular, there is a risk that your data may be subject to access by U.S. authorities for control and monitoring purposes and that no effective legal remedies are available. This data transfer will not occur without your prior knowledge or agreement. We will ask for your explicit consent in accordance with Art. 6 (1) a GDPR in conjunction with Art. 49 (1) a) GDPR before Google Maps are activated and data is transferred to the USA. We have no influence on the further data processing by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). We refer to the Privacy Policy of Google. Your consent will be asked again each time you visit the website. Of course you can also get information about DHL locations without using Google Maps. 

Performance of a Contract

For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you.

On we offer the following services:

  1. Get a Quote
  2. DHL for Business
  3. Track & Trace
  4. Ship Now
  5. Customer Service

Further information on data protection in specific services and products is available at the relevant divisional Customer Portal and / or the respective local privacy notice.

Customer Portals

Processing for Advertising Purposes

When you visit our web page we offer you a broad variety of information about DHL, about our products, services and events. In particular you can get information about our:

  1. Events & Webinars
  2. Delivered.
  3. Spotlight
  4. Newsletters

Data Retention & Third Parties

What Are My Data Subject's Rights?

You have the following rights:

You can request information as to what personal data is stored

You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.

You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.

You may lodge a complaint with the supervisory authority. 

Find Your Data Protection Authority Contact DHL Data Protection

How About Data Security

DHL takes the security of your data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure. We keep our security measures under close review. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we secure your data by using pseudonymization and encryption techniques when storing and transferring your data. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. We ensure that there are strict physical access controls in our buildings and certified data centers.

As a part of our security strategy, we have set up auditing programs to make sure that our systems and services comply with the DHL information security policy, and by extension the ISO 27001 standard.

In addition, we are taking a number of ongoing measures to reduce risk, such as (but not limited to) training our employees regularly and organizing incident simulation exercises by our Cyber Defense Center.

Should you wish to contact DHL by e-mail or contact forms, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of (e-mail) messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Divisional Privacy Notices or Terms & Conditions

Changes to Privacy Notice

DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.

This statement was last updated on: