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Contact DHL Express

DHL Express customer service keeps your shipments – and your business – moving

Choose a topic below to manage a shipment, get started with DHL Express or find quick answers.

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  • Add +62 21 80600611 to your WhatsApp contacts
  • Message: "Track my package" or “Get a rate quote”

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Looking for more help? Choose from the other options below.

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Contact DHL Express about shipment tracking

Provide the tracking number for your shipment to enable us to deal with your inquiry promptly 

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Contact DHL Express about a scheduled pickup

Email us and a Customer Service Advisor will be in touch within 1 working day. 

Please enter your pickup reference number.

Please enter your tracking number.

Please enter your company name.

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Please provide the pickup address.

Please enter your ZIP code.

Please select your location.

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Verify your email address.

Please provide destination country.

Please provide details for the destination

Please provide the contents of the package(s)

Please provide the number of boxes.

Please provide the weight of the package

Please provide the dimensions of your package.

Please provide the shipment value.

Please provide the Pickup Window.

Please enter your account number.

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Package Tracking

Looking for the latest status on a shipment? Use this form to track your DHL Express shipment. Please share as much detail as possible so we can assist you quickly.

Courier Pickup

Need help with a scheduled pickup? Use this form if your inquiry relates to an existing DHL Express pickup booking. Providing full details helps us resolve your request faster.

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Contact DHL Express about shipping enquiries

For support with any shipping needs, please complete the form below.

Please enter your tracking number.

Please enter your name.

Please enter your email address.

Verify your email address.

Please enter your ZIP code.

Please select your location.

Please enter your phone number.

Please enter your account number.

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Feedback form

Your feedback helps us improve our service, so tell us about your experience with DHL Express.

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Shipping

Use this form for questions about how to ship with DHL Express. We’re here to help you deliver with confidence.

Feedback

Tell us how we’re doing. We value your feedback and appreciate you taking the time to share your experience with DHL Express. Your input helps us improve.

Billing Assistance

All billing inquiries are going through email finqueries@dhl.com or call to +62 21 2953 7000

Technical Support

All inquries on technical / MyDHL / ESS will go through email ecom.id@dhl.com or phone +62 21 2953 7200

Claims

Contact us through the Customer Service hotline : 0800 1 333 333 (Toll-Free) or whatsapp +622150864201 (Bahasa) & +622180600611 (English) or explore our contact us page 

Customer Service
0800 1 333 333 (Toll-Free)

Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary.

 

Everyday: 06:00-24:00 (CS)

Monday: 08:00-17:00 (Billing and Technical Support)

DHL Express
P.T. Birotika Semesta/DHL Express

Mulia Business Park, Building F

Jl. MT. Haryono Kav. 58-60

Jakarta Selatan 12780

We're closed on these holidays.

  • New Year 2026 - Jan 1
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  • Good Friday - Apr 3
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  • Independence Day - Aug 17
  • Prophet Muhammad’s Birthday - Aug 25
  • Christmas - Dec 25