For further assistance regarding shipment booking, tracking, or reschedule, you can contact our Customer Service (CS) through below.
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CONTACT US FOR SUPPORT
We answer to all pre-shipping questions you have, so you can send parcel internationally with confidence.
Customs requirements
DHL Services
Duties & Taxes
Email or Call Our Hotline
We will assist you on Monday to Sunday at 06:00 - 00:00
Website MyDHL+
Create shipment online and our courier will pick it up.
Create Shipment with MyDHL+ 🡢
Call Our Hotline
Give our Customer Service a call to create a shipment.
0800 1 333 333 (Toll-Free)
Walk In for In-Person Assistance
Want to track a shipment?
Online Self-Tracking with MyDHL+ (accessible 24/7) 🡢
Email or Call Our Hotline
0800 1 333 333 (Toll-Free)
id.customerservice@dhl.com
Text Us via WhatsApp 🡢
Business Account Support
For prompt support about your DHL business account such as billings and invoices, reach out to your sales representative or contact our Customer Service
MyDHL+ Support
+62 21 2953 7200
Billing and Invoices Support
+62 21 2953 7000
Get In Touch For Other Reasons
Tell Us Your Thoughts
Got thoughts? Good or bad, we value it all, and we’re committed to make a positive change.
Straight to the Top 🡢
Frequently Asked Questions
To track your shipments, you can online self-track at MyDHL+, call our Hotline, or text our Customer Service with WhatsApp.
To report a missing parcel, please reach out to Customer Service (CS) so our on-duty officer could give you a prompt support. For any other concerns about our services or feedback, send in your thoughts here. We are all ears. |
Yes. Customer service is available on WhatsApp at +62 21 8060 0611 (English) or +62 21 5086 4201 (Bahasa Indonesia) |