To report a missing parcel, please reach out to Customer Service (CS) so our on-duty officer could give you a prompt support.
For any other concerns about our services or feedback, send in your thoughts here. We are all ears.
Reach over 220 countries and territories worldwide
Unlock Up To 69% Off* - Open Your DHL Account Today
DHL Express is a trusted international shipping partner in Indonesia and worldwide. Here’s why opening a DHL corporate account is the right choice:
DHL Express is a trusted international shipping partner in Indonesia and worldwide. Here’s why opening a DHL corporate account is the right choice:
Easy International Shipping
A wide range of services and door-to-door shipping options to 220 territories across the globe.
Preferential Business Shipping Rates
Price that fits your business with rates adapted to your shipping volumes.
Flexible Delivery Options
Our On Demand Delivery services allow your customer to decide when and where their package is delivered.
Ship Now and Pay Later
Flexible term of payment following your business financial plan. Pay with credit card for personal account.
GoGreen Plus
Reduce up to 80% carbon footprint by using Sustainable Aviation Fuel (SAF).
Unlock Up To 69% Off* - Open Your DHL Account Today
DHL Express is a trusted international shipping partner in Indonesia and worldwide. Here’s why opening a DHL corporate account is the right choice:
Easy International Shipping
A wide range of services and door-to-door shipping options to 220 territories across the globe.
Preferential Business Shipping Rates
Price that fits your business with rates adapted to your shipping volumes.
Flexible Delivery Options
Our On Demand Delivery services allow your customer to decide when and where their package is delivered.
Ship Now and Pay Later
Flexible term of payment following your business financial plan. Pay with credit card for personal account.
GoGreen Plus
Reduce up to 80% carbon footprint by using Sustainable Aviation Fuel (SAF).
Frequently Asked Questions
For further assistance regarding shipment booking, tracking, or reschedule, you can contact our Customer Service (CS) through below.
- DHL Express Hotline at 0800 1 333 333 (Toll-Free)
- WhatsApp at +62 21 8060 0611 (English)
- Email at id.customerservice@dhl.com
To track your shipments, you can online self-track at MyDHL+, call our Hotline, or text our Customer Service with WhatsApp.
Yes. Customer service is available on WhatsApp at +62 21 8060 0611 (English) or +62 21 5086 4201 (Bahasa Indonesia)
*Promotional Discount based on shipment volume and profile provided. Effective date of rate discount will be provided via email confirmation by DHL Express to the email contact provided through the form submission. Should the shipment volume change, DHL Express may adjust rate discount upon thirty (30) days written notice. Discount based on DHL Express Time Definite product offering. “Services are subject to DHL's terms and conditions as published at https://mydhl.express.dhl/id/en/legal/terms-and-conditions.html and/or as communicated on the waybill of the country of origin.