CONTACT US
Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.
General Shipping
Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery
| Hours | Phone | |
|---|---|---|
| Mon - Fri 7:00am – 8:00pm AEST | 13 14 06 (local call center) | |
| Weekend/PH 8:00am – 4:00pm AEST | +61(7)3724 5700 (overseas) |
Billing and Invoicing
| Hours | Phone | |
|---|---|---|
| 9:00am - 5:00pm AEST, 9:00am - 6:00pm AEDT | 1300 301 307 | auaccounts.query@dhl.com |
| 8:00am - 7:00pm AEDT (Duty collection) | 1300 921 066 (Duty Collection) |
Technical Support for Online Shipping Tools
Technical Support for: Online, Advanced and Integrated Solutions
| Hours | Phone | |
|---|---|---|
| Business Hours: 8:30am - 7:00pm (AEST), Monday to Friday | 1800 226 349 | https://help.dhlexpau.com/ |
| Sat, Sun, P\H: Closed |
Open a Business Account
Connect with our Business Assessment Team
| Hours | Phone | |
|---|---|---|
| Mon - Fri 8:30am – 4:30pm AEST | 1800 238 233 | |
| Sat, Sun, P\H: Closed |