CONTACT US

Should you wish to contact specific hotline numbers, kindly select the type of inquiry below to view the hotline information.

General Shipping

Customer Service Hotline for: Pickup or Delivery Request, Check Shipment Status or Proof of Delivery

HoursPhoneEmail
Mon - Fri 7:00am – 08:00pm AEST13 14 06 (local call center) 
Weekend/PH 8:00am – 4:00pm AEST+61(7)3724 5700 (overseas) 

Billing and Invoicing

HoursPhoneEmail
0900-1700 AEST, 0900-1800 AEDT1300 301 307auaccounts.query@dhl.com
0800-1900 AEDT (Duty collection)1300 921 066 (Duty Collection) 

Technical Support for Online Shipping Tools

Technical Support for: Online, Advanced and Integrated Solutions

HoursPhoneEmail
Business Hours: 8:30 - 19:00 (AEST), Monday to Friday1800 226 349https://help.dhlexpau.com/
Sat, Sun, P\H: Closed