Scale your business efficiently with the e-commerce fulfillment service from DHL. Our extensive fulfillment network offers comprehensive local and global coverage. Even better, we can help you develop your e-commerce strategy so you can grow quickly, sustainably and in full control.
What is Fulfillment and What is E-commerce Logistics?
The term fulfillment refers to the entire process of order handling for a goods transaction - from order acceptance to delivery to the end customer. Fulfillment includes:
order acceptance
storage of goods
picking and packing the products
dispatch of shipments
returns management
In most cases, the fulfillment process is handled by specialised providers who offer online retailers a full-service solution. (These are then referred to as e-commerce fulfillment companies or e-commerce logistics companies.)
The terms e-commerce logistics and e-commerce fulfillment are somewhat narrower than “fulfillment” in that they exclusively refer to online businesses. The term “fulfillment” alone, on the other hand, also includes order fulfillment for physical stores, such as boutiques.
As the leading e-commerce logistics provider, DHL offers you numerous services for your web shop.
DHL Fulfillment Network makes e-commerce simple
Easy to start
We offer fast, easy and free on-boarding with full technical support. You can start within days…
We have sales managers in every country... because nothing beats local know-how when designing the best supply-chain set-up for your business.
We work with companies from every conceivable sector, so we’ve amassed a huge amount of specialist knowledge. If your orders require special storage, handling, scanning or tracking, our experts around the network are here to help.
How does it work?
Your customer’s order is sent to a DHL fulfillment center, where your products are stored
The DHL team quickly picks, packs and checks the order
Your order is delivered by best-in-class carriers in all markets
How will your company benefit?
We keep our prices down and our standards high by managing all the fulfillment centers we use.
This approach extends throughout our services and allows us to deliver a consistently great consumer experience at every location.
But we don’t just care about your business. We care about the planet too. Our long-running ESG programs prioritize reducing our carbon footprint and fostering sustainable practices wherever we operate.
The 3 Big Challenges of Fulfillment for E-commerce
Up to 65% of abandoned online shopping baskets are due to slow or expensive delivery. But with the DHL Fulfillment Network, you can place your stock closer to your customers and achieve faster delivery times with reduced costs.
Seasonal (and even weekly) fluctuations in demand can cause havoc. So, take advantage of DHL’s infrastructure and agility to flourish when demand is hard to manage.
The final mile matters. That’s why we’ve built a network of transport partners representing the final mile, all integrated into one platform. Just select the service level you and your customers need, and we’ll have the right carrier available. Best of all, you can track the status of each order using one system – no matter which country or carrier you choose.
Knowledge is Power: Data-Driven Fulfillment
Partner with the DHL Fulfillment Network and you’ll be able to make data-driven business decisions in real time.
Just log in to MySupplyChain.com to monitor order fulfillment for your e-commerce through intuitive dashboards. It’s all available and easy to use – from quality of inbounds to outbound volumes and stock levels.
We know a thing or two about e-commerce logistics – what works, what doesn’t and what’s coming next. We have a growing library of insights to share with you. Access is completely free. Just dive in.
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