Navigation and Content
Girl with headphones

Every Business Deserves World-Class Fulfillment

Use our fulfillment network, technology and digital tools to grow your business.  

Are you interested in scalable fulfillment? Attractive offers already from 1.500 orders per month.

Get a quote

Scale your business efficiently with the e-commerce fulfillment service from DHL. Our extensive fulfillment network offers comprehensive local and global coverage.  Even better, we can help you develop your e-commerce strategy so you can grow quickly, sustainably and in full control.

What is Fulfillment and What is E-commerce Logistics?

The term fulfillment refers to the entire process of order handling for a goods transaction - from order acceptance to delivery to the end customer. Fulfillment includes: 

  • order acceptance
  • storage of goods
  • picking and packing the products
  • dispatch of shipments
  • returns management

In most cases, the fulfillment process is handled by specialised providers who offer online retailers a full-service solution. (These are then referred to as e-commerce fulfillment companies or e-commerce logistics companies.)

The terms e-commerce logistics and e-commerce fulfillment are somewhat narrower than “fulfillment” in that they exclusively refer to online businesses. The term “fulfillment” alone, on the other hand, also includes order fulfillment for physical stores, such as boutiques.

As the leading e-commerce logistics provider, DHL offers you numerous services for your web shop.

DHL Fulfillment Network makes e-commerce simple

Woman and man shaking hands.

Easy to start

We offer fast, easy and free on-boarding with full technical support. You can start within days…

How to get started

Woman seated working on computer.

Easy to integrate

Our world-class IT means easy integration with all major web shops, ERPs, carriers ….and of course your own systems.

Smart fulfillment

Flipchart with data.

Easy to operate

We give you in-depth data to drive your decisions, with full track and trace to strengthen your consumer experience.

Your data suite

Global network meets local needs

We have sales managers in every country... because nothing beats local know-how when designing the best supply-chain set-up for your business.

We work with companies from every conceivable sector, so we’ve amassed a huge amount of specialist knowledge. If your orders require special storage, handling, scanning or tracking, our experts around the network are here to help.

cheerful young man points to the right

How does it work?

  • Your customer’s order is sent to a DHL fulfillment center, where your products are stored
  • The DHL team quickly picks, packs and checks the order
  • Your order is delivered by best-in-class carriers in all markets

How will your company benefit?

DHL employee handing a package to a customer.

We keep our prices down and our standards high by managing all the fulfillment centers we use.

This approach extends throughout our services and allows us to deliver a consistently great consumer experience at every location.

But we don’t just care about your business. We care about the planet too. Our long-running ESG programs prioritize reducing our carbon footprint and fostering sustainable practices wherever we operate.

Read more about the benefits of working with DHL

The 3 Big Challenges of Fulfillment for E-commerce

Up to 65% of abandoned online shopping baskets are due to slow or expensive delivery. But with the DHL Fulfillment Network, you can place your stock closer to your customers and achieve faster delivery times with reduced costs.

Seasonal (and even weekly) fluctuations in demand can cause havoc. So, take advantage of DHL’s infrastructure and agility to flourish when demand is hard to manage.

The final mile matters. That’s why we’ve built a network of transport partners representing the final mile, all integrated into one platform. Just select the service level you and your customers need, and we’ll have the right carrier available. Best of all, you can track the status of each order using one system – no matter which country or carrier you choose.

Knowledge is Power: Data-Driven Fulfillment

Partner with the DHL Fulfillment Network and you’ll be able to make data-driven business decisions in real time.

Just log in to MySupplyChain.com to monitor order fulfillment for your e-commerce through intuitive dashboards. It’s all available and easy to use – from quality of inbounds to outbound volumes and stock levels.

Read more about data

A Sustainable Fulfillment Provider for a Green Future

DHL are committed to a path of increasingly sustainable logistics. We’re building carbon-free warehouses and are banning plastics from our operations.

We also care deeply about our people and continue to invest in regional programs aimed at improving the lives of the communities where we operate.

Read more about our Green Logistics

Latest news from the DHL Fulfillment Network

We know a thing or two about e-commerce logistics – what works, what doesn’t and what’s coming next. We have a growing library of insights to share with you. Access is completely free. Just dive in.

Bamboi: rolling out the next phase of growth
Success Story
Customs clearance: top tips for your business
Insights
Save carbon, save costs: here’s how to make sustainable choices for your e-commerce business
Insights
Helping UP2Tech shine: during peak season and beyond!
Success Story
Expertise in motion: fulfillment that delivers for Absolute Cycling
Success Story
Ecommerce ERP and webshop integration with DHL
Insights
B2B e-commerce fulfilment: Key things to know
Insights
Helping Plant-based Fuel unlock e-commerce growth
Success Story
What does ‘SKU’ mean and how can this concept help my business?
Insights
What is 3PL logistics?
Insights
Erdinger makes a success of e-commerce in the drinks market
Success Story
Reach for the stars with a strategic logistics partnership
Capabilities
Mastering peak season
Insights
Helping Oakmont scale their business internationally
Success Story
Enhance the unboxing experience with personalization
Capabilities
Interested in more? Visit our knowledge hub
We believe in fair pricing for everyone

Try our pricing calculator to find out more.

Pricing Calculator
Let’s cut your delivery times

Simulate how you can optimize your delivery times.

Fulfillment Network Optimizer
Happy man seated in a shopping cart

Get a quote

Are you interested in scalable fulfillment?

Then let’s get to business.

Get a quote

Unlock Exclusive Insights!

Stay ahead in the e-commerce game and unlock a world of e-commerce fulfillment insights, captivating case studies and the freshest industry updates. Don’t miss out – subscribe today!

Subscribe

Looking for a specific location? Find yours now.

A-F

G-M

N-S

S-Z