Contact DHL eCommerce About A Shipment

Many of the answers you need may be found immediately in our Frequently Asked Questions (FAQs).

Also, only your sender or online shop can provide you a tracking number or answer questions about why a tracking number isn’t showing movement yet.

For other questions, please take a moment to fill out this quick form to reach our customer service team.

If you are an e-commerce seller looking to discuss purchasing services from DHL eCommerce, please contact our shipping experts.

All fields marked with an asterisk (*) are mandatory.

Your contact information

First Name*

Please fill out this field.

Last Name*

Please fill out this field.

Country/Region*

Please fill out this field.

Email*

Please fill out this field.

What is the nature of your inquiry?

Tracking/Shipment Number*

Please fill out this field.

Please describe your question or problem as specifically as possible*

Please describe your question or problem as specifically as possible

Privacy Notice

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

You can also contact our customer service at 800 693080 (only available in Italy).

Opening Times: Mon-Fri 8am - 6pm

Please note that general customer service will be closed on public holidays.

Document and Package