DHL HONORED WITH SPECIAL JURY AWARD AT THE CONTACT CENTER AWARDS 2022
Press Release: Tokyo, Japan, November 1, 2022
- DHL won the award for the ninth time in recognition of Contact Center’s high service quality standards
- Won two individual awards of Management of the Year and Leader of the Year awards
DHL Express, the world’s leading international express service provider, announced it had won the Special Jury Award in the Group category and the Management of the Year and Leader of the Year awards in the Individual category at the 19th Contact Center Awards 2022. The event was organized by RIC Telecom’s Computer Telephony editorial department with the support of e-Partners, Inc.
Commenting on the award, Tony Khan, President and Representative Director of DHL Express Japan said, "We are delighted to have been recognized for our frontline efforts, where we have continued to pursue excellent quality for customer service in the face of the pandemic and the turbulent international situation. Although the challenges for global logistics continue to exist, we are committed to providing the highest quality customer service as this is when our customers need us most.”
The Special Jury Award was given in recognition that, even in a challenging environment where inquiries increased due to the pandemic and the turbulent international situation, the improvement of business processes has brought positive results. Making it a daily habit and utilizing tools, DHL has created a self-motivated organization that constantly works on KAIZEN rather than transiently. The positive cycle of results achieved through these initiatives, which not only increased the motivation of contact center personnel but also contributed to the development of talents and careers, also attracted the jury’s attention.
This is the ninth time DHL has been honored at the Contact Center Awards, starting with the Productivity award in 2005, followed by the Gold award and Profit award in 2006, the Silver award and Productivity award in 2007, the Best on People Management award in 2012 and 2014 and the Operation award in 2015.
Individual awards were also presented to Yumiko Okuda, Contact Center Supervisor, and Tatsuro Hase, Director of Customer Contact Center. The Leader of the Year award went to Okuda for creating a 'self-driven team' utilizing the strengths of each member and respecting their abilities, while the Management of the Year award went to Hase for his leadership skills in creating highly motivated teamwork to continue delivering the results.