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DHL EXPRESS JAPAN HONORED WITH “THE LEADER OF THE YEAR” AND “THE MANAGEMENT OF THE YEAR” AWARDS AT THE CONTACT CENTER AWARDS 2023

Press Release: Tokyo, Japan, November 24, 2023

DHL Express, the world’s leading international express service provider, announced that it has received the “Leader of the Year" and “Management of the Year" awards in the individual awards category of the Contact Center Awards 2023. The event was organized by RIC Telecom’s Computer Telephony editorial department with the support of e-Partners, Inc.

Both awards were created to recognize the achievements and initiatives of contact centers and are presented to frontline management who are recognized as exemplary professionals in the industry.  This is the second consecutive year that DHL Japan has won the "Management of the Year" award and the tenth consecutive year that it has won the "Leader of the Year" award.

The "Leader of the Year" award went to Masayoshi Ninomiya, Senior Customer Service Advisor at Customer Care. Ninomiya's proactive and dedicated engagement with team members contributed to maximizing the team's strength and encouraging continuous improvement. This resulted in an improvement of customer experience.

Masayoshi Ninomiya at the awards ceremony (Right)

The "Management of the Year" award went to Akemi Kawaguchi, Customer Service Development Manager. She was recognized for her customer-first approach, her willingness to step in to assist with the upgrade of engagement, productivity, and quality of her team of advisors, as well as her positive and caring attitude that helped to contribute to improving the overall quality of service and the customer service presence.

Akemi Kawaguchi at the awards ceremony (Right)

Tony Khan, President and Representative Director of DHL Express Japan said, " As a global leader in the international express industry, DHL has constantly pursued quality customer experience as one of the top priorities in our global strategy.  We are delighted that one of the premier customer service awards, the Contact Center Awards, has recognized our people for their commitment towards enhancing and delivering excellent customer service.”

Since 2005, DHL Express has been honoured 10 times at the Contact Center Awards as below:

  • Productivity award in 2005
  • Gold and Profit award in 2006
  • Silver award and Productivity award in 2007
  • Best on People Management award in 2012 and 2014
  • Operation award in 2015
  • Special Jury Award in 2022
  • Legendary Award in 2023