DHL Express Japan Was Honored With “The Leader of the Year” and “The Management of the Year” at the Contact Center Awards 2024

DHL Express, the world’s leading international express service provider, has been honored with the “Leader of the Year" and “Management of the Year" at the Contact Center Awards 2024.Both awards aim to recognize the achievements and initiatives of contact centers and are presented to frontline managers who are recognized as exemplary professionals in the industry.  This is the third consecutive year that DHL Japan has won the "Management of the Year" award and the 11th consecutive year that it has won the "Leader of the Year" award.

The "Leader of the Year" award went to Harumi Kono, a supervisor at DHL Express Osaka customer contact center. She was recognized for her ability to train team members to understand the value of customer service, and her achievements in improving chat quality to make them user-friendly as part of the company’s digital transformation.  The "Management of the Year" award went to Yutaka Katagi, a key account support senior manager. He was recognized for his achievement in bringing together a diverse team of various experiences and backgrounds.

Tony Khan, President and Representative Director of DHL Express Japan, said, " Quality customer experiences are key to customer satisfaction and differentiate us from competitors. I am filled with pride that our relentless efforts to empower our employees with autonomy and establish regular customer service training have produced results.”

Since 2005, DHL Express has been honored 10 times at the Contact Center Awards as below:
- Productivity award in 2005
- Gold and Profit award in 2006
- Silver award and Productivity award in 2007
- Best on People Management award in 2012 and 2014
- Operation award in 2015
- Special Jury Award in 2022
- Legendary Award in 2023

The award is organized by RIC Telecom’s Computer Telephony editorial department with the support of e-Partners, Inc.