DHL Express Japan Wins Customer Center Award 2024
Press Release: Tokyo, Japan, December 5, 2024
At the award ceremony on November 13, 2024, Kagenori Ogawa, Vice President – Customer Service, DHL Express Japan (right)
Highly evaluated for the company’s interactive activities to enhance employee well-being
DHL Express, the world’s leading international express service provider, has received the Well-being Customer Center Award 2024 with first place both at the large-scale center and the overall categories. The award recognizes the company's efforts to enhance employees' well-being and happiness. As a result, the highest scores were achieved in the company’s employee survey among those conducted to 132 centers from 51 companies that entered the competition. This shows that there is a two-way and sustainable effort between the company and employees to enhance health and happiness at the workplace.
Tony Khan, President and Representative Director of DHL Express Japan said, "Employees are our greatest asset and the driving force of our daily operations, while committing to our corporate purpose of "Connecting People, Improving Lives". We are very proud to receive the prestigious “Well-being Customer Center Award 2024” as a result of our efforts to enhance the well-being of the employees.”
Logo of Well-being CUSTOMER CENTER AWARD 2024
The Well-being award surveys companies and focus on the seven key elements which impact the employees' well-being, in the areas of “learning and growth,” “mutual recognition,” “teamwork,” “ability,” “exercise of capabilities,” “trust with the company,” “healthy workplace”, “cycle of work and life”. DHL Japan scored particularly highly in the “mutual recognition” and “cycle of work and life” questions.
The company's efforts to promote employee well-being were highly evaluated, as the company's substantial support in listening to its employees has resulted in mutual respect and esteem in the workplace. Then, better satisfaction among employees generates a positive cycle that establishes good physical and mental health, bringing balance to their personal and professional lives.
The Well-being Customer Center Award recognizes the happiest customer center in Japan based on the results of employee surveys. In 2024, 11,278 employees from 132 centers of 51 entities across Japan were surveyed. They were asked about their level of happiness (Well-being Diagnosis), and the company with the highest score won.