Observe that the form should only be used if you want to report a damage or missing items. If you have any questions regarding delays or losses, please contact DHL Freight Customer Service.
Once we have received your claim we will send a confirmation to your e-mail address. If we need additional information we will get back to you. To facilitate the process, we ask you to photograph the damage.
Please note: Hidden damages shall be reported to DHL as soon as possible, but not later than seven (7) days after the receipt of goods.
Any visible damage, missing or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document.
A claim invoice that’s received before the case has been approved will be contested and returned. To submit a claim to DHL Freight in Norway, visit our claim form.