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Transparency Act

The Openness Act (Also known as Transparency Act) became active 1. July 2022. It is intended to strengthen the impact of international guidelines and principles for responsible business, such as the UN’S guiding principles for business and human rights as well as the OECD’s guidelines for multinational companies. The law requires certain larger companies in Norway to carry out due diligence assessments, publish an annual report of the due diligence assessments and respond to any reasonable request for access to human- and labor rights in their own business and one’s supply chain.

Anyone can demand access to the due diligence assessments and priorities that the business has made in relation to human- and labor rights. This includes, among other things, private individuals, businesses and journalists. In order to ensure good communication and with care for DHL’s stakeholders, it is desirable that the answers to the access requests are consistent and have the same format. To ensure that the following form was created.


For more information related to DHL Express and the Transparency Act:

Terms of Use for the DHL Finder

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Our right to suspend - Deutsche Post AG may suspend or block your use of the DHL Finder with immediate effect upon notice, if Deutsche Post AG determine that there has been a material breach of duty or obligation with respect to these Terms of Service, or a security incident, or if suspension or restriction is required by law, court order, or the request of a governmental authority.

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Dispute resolution platform - The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their use of online services without having to go to court.

General duty to provide information in accordance with § 36 of the Act on Alternative Dispute Resolution in Consumer Matters - Deutsche Post AG and DHL Paket GmbH are obliged to participate in dispute resolution procedures before a consumer arbitration board. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to postal items or the infringement of their own rights to which they are entitled on the basis of a legal regulation pursuant to § 18 of the German Postal Act (PostG), if it has not been possible to reach an agreement with Deutsche Post AG or DHL Paket GmbH.

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