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HOW TO PREPARE A CLAIM - FORM

Observe that the form should only be used if you want to report a damage or missing items. If you have any questions regarding delays or losses, please contact customer service here.

Once we received your claim will we send a confirmation to your e-mail address. If we need additional information we will get back to you. To facilitate the process, we ask you to photograph the damage.

Please note:

  • Hidden damages shall be reported to DHL as soon as possible, but not later than seven (7) days after the receipt of goods
  • Any visible damage, missing or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document
  • A claim invoice that’s received before the case has been approved will be contested and returned 

All fields marked with an asterisk (*) are mandatory.

Please enter your 10-digit consignment number.

Date of claim:

Is your claim for:*

Is your claim for

Is your claim for

You are:

Name of contact person

Telephone:

Email

Enter number of demaged/missing packages. Note! Number of damaged/missing packages cannot exceed number of total packages on consignment. If claim refers to more packages from a pallet, please describe further in the field "Description of damage and goods" below.

Enter gross weight (including wrapping) without decimal.

Enter commodity that closest describes the damaged goods.

Other commodity

Enter the product that is damaged/missing. If claim refers to more than one product, please describe further in the field "Description of damage and goods" below.

Visible damage before unwrapping:*

Visible damage before unwrapping

Visible damage before unwrapping

Outer wrapping

Other

Inner wrapping

Other

Please describe damage as detailed as possible.

Total damaged/Goods is unusable - Goods cannot be used or be repaired; Missing goods - Goods totally missing; Repair possible - The damage can be repaired; Price reduction - Product can be retained for a compensation.

Total damaged/Goods is unusable - The value of goods excluding tax; Repair possible - Estimated cost for repair; Price reduction - Desired compensation. Note that compensation should be in correlation to the extend of the damage.

Upload

Attach commercial invoice, receipt or other document to prove the value of the goods at the time and place for DHL`s physical disposal. Example of other document could be a bank transaction receipt, etc.

If you would like to learn more about how DHL uses your personal data, please read our privacy statement.