HOW TO PREPARE A CLAIM - FORM
Observe that the form should only be used if you want to report a damage or missing items. If you have any questions regarding delays or losses, please contact customer service here.
Once we received your claim will we send a confirmation to your e-mail address. If we need additional information we will get back to you. To facilitate the process, we ask you to photograph the damage.
- Hidden damages shall be reported to DHL as soon as possible, but not later than seven (7) days after the receipt of goods
- Any visible damage, missing or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document
- A claim invoice that’s received before the case has been approved will be contested and returned