MANAGEMENT SERVICES
Lifting the Administrative Burden
Our Management Services give you the confidence that each outsourced element will be handled by true specialists. Consulting and management services are available as stand-alone offerings or as add-ons to our transport or warehousing solutions. Whatever you outsource, your business will benefit from DHL’s global strengths and best practices.
DHL Logistics Consulting
Strategic Guidance on Optimizing Supply Chain Design & Performance- Network flow and supply chain process analysis
- Re-engineering and developing optimized supply chains
- Supply chain health checks and benchmarking
- Supply chain strategy, set-up and governance
Take your business to the next level of success using DHL’s strategic logistics specialists to optimize your supply chain model and its performance. You will increase operational efficiencies, reduce costs, lessen environmental impacts and improve profitability by leveraging our deep knowledge and expertise in the following areas:
- Strategic network design
- Lean transformation
- Greener supply chains
DHL Procurement Services
Sourcing & Managing Product & Suppliers- Global procurement strategy development
- Category expertise and supplier sourcing
- Contract and supplier performance management
Increase operational efficiency and reduce costs with a broad range of fully integrated, strategic, end-to-end sourcing and procurement solutions. Taking full advantage of DHL’s global procurement expertise, world-class processes, supplier relationships, and leverage as a large buyer, our comprehensive outsourced “source-to-contract” service includes:
- Organization design, training and transformation
- Ethical and sustainable supply chain management
- Purchase-to-pay activities
- Inventory management, including demand planning, optimization and finance
DHL Recall Services
Handling Every Aspect of Product Recalls- Planning and coordination
- Logistics execution
- Reporting
Ensure fast and coordinated end-to-end management of your recalls. DHL’s solution provides you full control and visibility, affording you peace of mind as we address each step of the workflow, including:
- Communication
- Budget control
DHL Business Support Center
Pre and Post-sales Customer Service Support- Pre-sales and after-sales support such as general customer inquiries, order and delivery status, product warranties, returns and technical support
- Evaluation, classification and prioritization of inquiries to facilitate appropriate resolutions
- Best-in-class telecom, network and security infrastructure, all provided by industry leaders
As your outsourced email-, phone- and mail-based customer contact center, DHL will be your customers’ first port of call and their key source of support. As either a stand-alone service or part of an integrated supply chain solution, you can trust us to professionally handle all inquiries and deliver first-class after-sales care. Our offering includes:
- Consolidated multi-channel and real-time data reporting
- Multilingual support capabilities
- Dedicated call agents with high retention rates
- Control tower support
- Scalable architecture with short expansion lead times
- Customer data security processes meeting global network operating system, facility and physical security standards
- High-security compliance and framework (ISO 27001, PCI DSS, ISAE3402, COPC)
- Business contingency and disaster recovery, including multiple redundancies
- Quality oversight using a DHL- designed and operated monitoring tool
Supply Chain Insights
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