DHL Information Services
DHL Express
ISO 14001 Certificate
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ISO 9001 Certificate
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ISO 45001 Certificate
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ISO 50001 Certificate
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Data Protection Key Facts
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Quality of Service in Qatar
1. Nature of Service Offered
International Services: International Express Service (Export & Import) options available.
2. Scheduled Quality of Service
Delivery Timeframes: DHL delivers to over 220 countries worldwide. Delivery time frames may vary depending on the destination delivery address or postcode. You can find the estimated delivery time for your package through DHL's Delivery Time Calculator https://dct.dhl.com/. Additionally, your shipment waybill receipt will provide the estimated delivery date.
3. Potential Factors Affecting Quality of Service
Transit Delays: Due to unforeseen circumstances shipments may be delayed in transit (Flight cancellations due to geopolitical or security concerns).
Customs Delays: International Deliveries may be subject to customs processing time which can affect delivery schedules.
Address Verification: Delivery may be delayed if the recipient address is incorrect or if verification is required.
For any complaints, please contact our customer service team on 44587888.
If we are unable to resolve your complaint within 10 working days, you may escalate the matter to the CRA (Communications Regulatory Authority) in Qatar. For more details, please visit www.cra.gov.qaor contact them at 44995535.