Customer Advisory: Situation update in the Middle East region

Dear Customer,

We continue to closely monitor regional security developments across the Middle East and are operating in full alignment with all applicable government and security guidance. The safety of our people remains our highest priority.

DHL Supply Chain has activated its established Business Continuity Management framework to ensure a structured, consistent, and agile response across our network of regional distribution centers. Our Incident Management Teams conduct daily, site-specific risk assessments and adjust controls as required to maintain safe and reliable operations.

Regional distribution centers will operate aligned to confirmed demand supported by essential staffing. While certain routing options across the region may experience variability, we are actively managing inbound and outbound flows to minimize impact to your operations.

Close collaboration, transparency, and proactive communication remain central to our approach. We are working hand-in-hand with customers, transport partners, across all DHL Group divisions to maintain continuity and prioritize critical volumes.

Warehouse capacity remains available should agile or contingency solutions be required during this period. We will continue to provide updates as conditions evolve and remain fully committed to supporting your supply chain with stability and discipline. Meanwhile, should you have any comments or questions, please contact your local DHL Supply Chain Key Account Manager, as they will be able to assist you with any concerns. 

Thank you for your understanding as we navigate this dynamic situation. 

Sincerely,   

Your DHL Supply Chain team