Contact DHL eCommerce About A Shipment

Do you have an inquiry about a shipment sent using DHL eCommerce?

If you need immediate assistance, please contact one of our agents:

Email: fill out the quick form below

Your contact information

All fields marked with an asterisk (*) are mandatory.

Please note that this service is only offered in English and French language. Therefore, please fill in your request in English or French.

First name*

Please enter your first name

Last Name*

Please enter your last name.

Email*

Please enter your email address.

Please select the country/region of the recipient.

What is the nature of your inquiry?

Shipment ID/Tracking Number*

Please enter your tracking number

Please describe your question or problem as specifically as possible*

Please describe your question or problem as specifically as possible

Privacy Notice

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

You can also contact our customer service at + 49 228 92 95 95 95 (English and French speaking only).

Opening Times: Mon-Fri 8am - 6pm

Please note that general customer service will be closed on public holidays.

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