Contact DHL eCommerce About A Shipment

Do you have an inquiry about a shipment sent using DHL eCommerce?

If you need immediate assistance, please contact one of our agents:

Email: fill out the quick form below

All fields marked with an asterisk (*) are mandatory.

Your contact information

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First name*

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Last Name*

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Email*

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Telephone number including your country code

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Please select your country/region.

Shipment ID/Tracking Number

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Please select the reason for your inquiry

Please describe your question or problem as specifically as possible*

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Privacy Notice

If you would like to learn more about how DHL uses your personal data, please read our privacy notice.

You can also contact our customer service at + 49 228 92 95 95 95 (English and French speaking only).

Opening Times: Mon-Fri 8am - 6pm

Please note that general customer service will be closed on public holidays.

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