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Business Help Center

For our DHL eCommerce customers and prospects

From terms and conditions to details on data integration, our Help Center is your hub for the answers to your questions.

FAQs

Answers to your top questions about working with us

Data Integrations

Details about our Customer Portal and API integrations

Contact Sales or Account team

Get in touch with our sales and business support team

Terms and Conditions

Download and review our general terms and conditions

Prohibited, Restricted and Dangerous Goods

Check your shipment condition to avoid delay delivery

Feedback, Views or Opinions? Go Straight to the Top!

We believe in listening to the voice of our customers. Every piece of feedback is an opportunity to better ourselves. 

Kiattichai Pitpreecha, our CEO of DHL eCommerce of SEA, is ready to listen to what you would like to say about us.

Contact Kiattichai Pitpreecha

Are you looking for help with a shipment that is in transit?

Let’s get you over to our Tracking and Customer Service areas.

Tracking

Use your tracking number to view status

Contact Customer Service

Contact our Customer Service team about your domestic shipments