DHL EXPRESS TAIWAN WINS THE BEST INNOVATIVE USER EXPERIENCES AWARD AT 2021 FUTURE COMMERCE AWARDS

• DHL Express Taiwan is the only logistics company that received the accolade
• The DHL Express Commerce platform enables e-commerce businesses to integrate all shipping in one place

DHL Express, the world’s leading express service provider, has been awarded bronze for Best Innovative User Experiences awards at the 2021 Future Commerce awards held by Business Next on July 28, 2021. This is the seventh year for Business Next to hold Future Commerce awards, which encourages innovation and business integration through new technologies and aims to advance industries in Taiwan by sharing and praising innovative examples of outstanding enterprises. DHL Express Taiwan is honored to be the only logistics company that has received the accolade this year.

Jack Chang, Senior Director of Information Technology, DHL Express Taiwan said, “This award demonstrates DHL's achievements in delivering innovative digital services that enhance customer experience and operational efficiency. In line with Deutsche Post DHL Group (DPDHL Group) Strategy 2025 goal of delivering excellence in a digital world, DHL actively listens to our customer needs and drives digital transformation projects, such as the DHL Express Commerce platform that aims to address the surge in cross-border e-commerce demand.”

The 2021 Future Commerce awards consist of 5 different award categories and each award will grant 6 winning companies in Gold, Silver, and Bronze. The panel of judges includes professionals from research institutes, digital marketing, consulting industry and more and the Best Innovative User Experiences award is judged based on 20% of technology applications, 20% of innovation, 40% of user experience and 20% of actual results.

DHL Express Commerce allows merchants to connect e-commerce platforms in minutes with no development, rate shipping cost at checkout in real time, create shipment documentation in one click, and reach international customers quickly and easily. Not to mention, the orders are tracked and updated automatically along the way. The more products businesses sell online, the more important their shipping solutions are. DHL Express has the knowledge and global presence to help businesses to realize their cross-border e-commerce ambitions. 

As the company continues to leverage digitalization across its business, DHL Express has introduced various initiatives such as a 24/7 self-service Digital Assistant, which draws on years of accumulated experience and an ever-growing knowledge base, to directly provide customers with the information or support they need. Equally, Robotic Process Automation (RPA) has been integrated and implemented to automate bookings and reduce paperwork, thereby creating greater efficiency. With the support of technology, our certified international specialists can better focus their effort on helping customers resolve more complex issues as swiftly as possible.