CONTACT OUR CUSTOMER SERVICE

Shipments From Abroad

Do you have an inquiry about a DHL eCommerce or DHL Parcel shipment? Our Customer Service Team is happy to help!

Opening hours:

Monday - Friday: 8:00 am - 6:00 pm

Saturday: closed

Sunday: closed

Please note that Customer Service will be closed on 25th of December and 1st of January.

If you need immediate assistance, please call one of our agents.
Customer Service Number
+49 228 92 95 95 95undefined

Please fill in the contact form below

All fields marked with an asterisk (*) are mandatory.

Please enter your salutation.

First Name*

Please verify the field

Last Name*

Please verify the field

Email*

Please verify the field

Telephone number including your country code

Please enter a telephone number.

Please select your country/region.

Shipment ID/Tracking number

Please verify the field

What is the nature of your inquiry?

Please describe your inquiry*

Please describe your inquiry

If you would like to learn more about how DHL uses your personal data, please read our privacy statement

Do you have a question regarding tracking or delivery?

Stay up-to-date with world events that might affect our high service standards