DHL Information Services

Right of use - DHL AG grants you the non-exclusive, revocable, non-transferable and non-sublicensable right, limited in time to the duration of use, to use the information available in the DHL Finder exclusively for individual queries for private and non-commercial purposes. Any commercial use requires the written consent of DHL AG. Commercial use is presumed, among other things, if more than 200 individual inquiries are made within 24 hours.

Free service – DHL AG currently provides the DHL Finder service free of charge. However, DHL AG reserve the right to charge a usage fee for the service in the future.

Our right to suspend - DHL AG may suspend or block your use of the DHL Finder with immediate effect upon notice, if DHL AG determine that there has been a material breach of duty or obligation with respect to these Terms of Service, or a security incident, or if suspension or restriction is required by law, court order, or the request of a governmental authority.

Modification, Limitation, Termination - DHL AG may, in its sole discretion, modify, limit or terminate the DHL Finder free offer and your access to and use of it at any time.

Warranty and Liability - Free offerings are provided "as is" and without warranties of any kind. DHL AG do not provide support, nor do DHL AG make any availability promises with respect to its Free Offerings. DHL AG are liable for damages or other claims arising out of or in connection with your use of a free offer only in cases of malice, willful misconduct and gross negligence. DHL AG’s liability for damages and other claims based on negligence is excluded in full to the extent permitted by law.

Dispute resolution platform - The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their use of online services without having to go to court.

General duty to provide information in accordance with § 36 of the Act on Alternative Dispute Resolution in Consumer Matters - DHL AG and DHL Paket GmbH are obliged to participate in dispute resolution procedures before a consumer arbitration board. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to postal items or the infringement of their own rights to which they are entitled on the basis of a legal regulation pursuant to § 18 of the German Postal Act (PostG), if it has not been possible to reach an agreement with DHL AG or DHL Paket GmbH.

Open Source Software Components - This website or the DHL Finder Service may contain components that are subject to their own open source software license terms. For the component "js-joda software" the license terms available at js-joda/LICENSE at master • js-joda/js-joda • GitHub apply.