Your claim may be submitted in any suitable format but it should include the following information:
- If you have purchased Cargo Insurance from DHL Freight, please provide invoice copy and proof of payment
- Identified transport event
- Transport reference
- Route (from where to where)
- Waybill copy
- When shipment was collected for transport
- When shipment was delivered (if applicable)
- Description of the damaged or lost goods
- Weight of damaged or lost part of goods (actual weight of the goods)
- How and by whom the damage was discovered
- Your contact details
- Photographs of the packaging and the damage to the goods, if possible before unloading when shipment is still in the transport unit (pictures should show damage and if possibly cause of such damage)
- Substantiated value including purchase costs, estimate for repair, etc.
Please provide this information and all enclosures to us within 7 days of receipt of the goods.