Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.
Recently there has been a wave of “phishing e-mails” from “DHL.ch” with the subject line “Your DHL package will arrive on Tuesday between 3-5pm” or to this effect. These e-mails should not be opened or any details provided to this sender. Please delete any such e-mails immediately for your own security.
Please note: If you click on the link provided, you could be installing malware (viruses etc.) on your computer.
To identify phishing e-mails hover the mouse over the link to view the http address behind. If the http address in the small dialog field contains no mention of “dhl.com” you can safely assume that it is spam mail (see print screen).
Fraudulent SMS Messages
A series of so-called «phishing SMS» allegedly sent by «DHL» have most recently cropped up. In their subject line, you can read: «Your shipment is being returned to sender – download your delivery note here: https://cutt.ly/xxxx» or «Undeliverable parcel – your shipment was held back» or similar texts. In some SMS, you are required to pay a certain amount in euros using your credit card in order to ensure further processing of your shipment. (DHL does not charge any processing fees for shipments!)
Please do not provide any information to senders of such SMS!
Never activate any links included in incoming messages from unknown senders or in unrequested SMS on your smartphone. At worst, your phone may be infected by malware or stop functioning properly. Delete this type of SMS immediately for your own protection.
Important: if you are unsure whether a message has actually been sent to you by DHL, please contact your local customer service.
In order to detect a phishing SMS, please check the http address in the link preview on your smartphone. If the http address contains no mention of «dhl.com», you can be sure the SMS is a fraud (see screenshot).
ATTENTION: UPDATE AUGUST 2020
At the moment there are new Phising-SMS with the above content.
Please note that DHL is not the sender of the SMS described above. Our company is itself affected by any damage incurred by this misappropriation of its brand name.
If you have received an abusive SMS on behalf of DHL, please report it to us at firstname.lastname@example.org
Please send us the "fraud link" and a print screen of the SMS.