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Help Center For European Road and Rail Freight Shipping

Our freight team is here to help

From packing tips to terminal locations, save time with DHL Freight’s Help Center for European Road and Rail Freight. If you can’t find the information you need, phone us +420 239 018 222 or fill out our short contact form.

Customer Service Hours: Monday - Friday 08:00 - 17:00

FAQs

Answers to your top freight questions

Freight Terminals and Locations

Find terminal and office locations by country

Online Shipping Tools

From DHL Active Tracing to eBilling, find out more

Help with myDHLFreight

Watch tutorial videos and read FAQs

Incoterms

Understand the Incoterms® 2020

How to Prepare a Claim

Understanding the process in case the worst happens

Useful Documents

Certificates, Terms and Conditions, policies for SQAS assessment and more

Insurance Coverage Exclusions

Learn which commodities insurance cover cannot be offered for

Dangerous Goods and Prohibited Items

Learn more about what we offer for the transport of dangerous goods

Surcharges

Learn how we apply fuel surcharges

Service Alerts

Stay up to date with the latest news

Are you looking for help with a shipment in transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Use your tracking number to view status

Customer Service

Explore our shipment tracking Customer Service center