CUSTOMER SERVICE

Questions or comments? We would love to hear from you. To better direct your inquiry to the right contact, we need some further information regarding your parcel. If you are unsure about the current location of your shipment, you can check this, by entering your shipment number in our Track & Trace Service.

Has your shipment already arrived in France?
Yes
Do you expect a shipment to a Relais Colis Servicepoint?
No / I don't know
Do you have a shipment ID starting with 3 or 4 letters followed by up to 20 numbers or is existing of up to 20 numbers?

To better direct your inquiry, please have a look at your shipment ID.

Examples: 

JJD123456789012345678

JVGL123456789012345678

00371234567891234567