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Terms of Use for the DHL Finder

Right of use - Deutsche Post AG grants you the non-exclusive, revocable, non-transferable and non-sublicensable right, limited in time to the duration of use, to use the information available in the DHL Finder exclusively for individual queries for private and non-commercial purposes. Any commercial use requires the written consent of Deutsche Post AG. Commercial use is presumed, among other things, if more than 200 individual inquiries are made within 24 hours.

Free service – Deutsche Post AG currently provides the DHL Finder service free of charge. However, Deutsche Post AG reserve the right to charge a usage fee for the service in the future.

Our right to suspend - Deutsche Post AG may suspend or block your use of the DHL Finder with immediate effect upon notice, if Deutsche Post AG determine that there has been a material breach of duty or obligation with respect to these Terms of Service, or a security incident, or if suspension or restriction is required by law, court order, or the request of a governmental authority.

Modification, Limitation, Termination - Deutsche Post AG may, in its sole discretion, modify, limit or terminate the DHL Finder free offer and your access to and use of it at any time.

Warranty and Liability - Free offerings are provided "as is" and without warranties of any kind. Deutsche Post AG do not provide support, nor do Deutsche Post AG make any availability promises with respect to its Free Offerings. Deutsche Post AG are liable for damages or other claims arising out of or in connection with your use of a free offer only in cases of malice, willful misconduct and gross negligence. Deutsche Post AG’s liability for damages and other claims based on negligence is excluded in full to the extent permitted by law.

Dispute resolution platform - The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their use of online services without having to go to court.

General duty to provide information in accordance with § 36 of the Act on Alternative Dispute Resolution in Consumer Matters - Deutsche Post AG and DHL Paket GmbH are obliged to participate in dispute resolution procedures before a consumer arbitration board. Senders who post items as consumers under our standard terms and conditions (GTC) and their recipients, if they are also consumers, may call upon the consumer arbitration board to settle disputes regarding rights and obligations in the event of loss, theft or damage to postal items or the infringement of their own rights to which they are entitled on the basis of a legal regulation pursuant to § 18 of the German Postal Act (PostG), if it has not been possible to reach an agreement with Deutsche Post AG or DHL Paket GmbH.

Open Source Software Components - This website or the DHL Finder Service may contain components that are subject to their own open source software license terms. For the component "js-joda software" the license terms available at js-joda/LICENSE at master • js-joda/js-joda • GitHub apply.

PPN 06/21- Carbon Reduction Plans

Modern Slavery Statement

DHL Group, our parent company with more than EUR 57 billion in 2016, is the largest postal services provider in Europe and the world’s leading logistics Group. Our global business is organised into four divisions: Post - e-Commerce - Parcel, Express, Global Forwarding & Freight, and Supply Chain.

DHL Group has a Group-wide Code of Conduct, which is guided by the principles of the Universal Declaration of Human Rights and the UN Global Compact. In its chapter “Human Rights” it is explicitly stated that “we are clearly committed to the elimination of all forms of forced or compulsory labour and to the effective abolition of child labour.”

Code of Conduct

The Code of Conduct provides the guiding principle of all our company’s business practices. Adherence to the Code of Conduct is monitored by our Compliance organisation. Violations can be reported through multiple channels, including a dedicated Compliance Hotline. We also provide online training to educate employees about the Code of Conduct; the Code and training is currently available in 21 different languages. 

Supplier Code of Conduct

Our Supplier Code of Conduct forms the basis of supplier relations. The Code places our suppliers under obligation to observe the strategic goals and values of DHL Group and to ensure that their own business partners and subcontractors adhere to our standards as well. The Supplier Code of Conduct is available in 26 different languages and Suppliers are offered access to an interactive training module.


We conduct compliance tests on our suppliers and business partners on a random basis. If, upon further investigation, a violation of our Supplier Code of Conduct is confirmed, the supplier in question must bindingly commit to address and remedy non-compliant behaviour as quickly as realistically possible and follow-up evaluations are conducted. If the supplier fails to meet our requirements, either in part or in full, further action is taken; in some cases, this can mean the termination of a business relationship. 

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31st December 2021 and remains in force until superseded.

Gender Pay Gap Report

Respect and Results is the guiding principle at the core of DHL’s corporate values. As part of the respect culture, equality and diversity make us the strong international business that we are

DHL offers all roles on a ‘benchmarked’ basis, meaning that a role pays the same regardless of the individual fulfilling the post. DHL is proud to offer excellent opportunities to all our staff and we’re pleased to see that overall this report demonstrates true gender equality in our organisation. We promote all forms of equality and diversity across our global business.

Companies Act 2006 Section 172 Statements

Section 172 of the Companies Act 2006 sets out a number of general duties that directors owe to a company. These includes a general duty requiring directors to act in a way in which they consider, in good faith, will promote the success of the company for the benefit of shareholders as a whole.

The Section 172 statements, as disclosed in our published statutory financial statements for qualifying companies within DHL are available below:

UK Tax Strategy

This UK Tax Strategy sets out the approach of the DHL Group (DP DHL or the Group) to risk management and governance arrangements in relation to UK taxation.  It applies to all UK entities in the DP DHL group (the UK Group) and covers the UK Group's attitude towards tax compliance, tax governance, tax planning and tax risk management as well as our approach to dealing with the UK tax authorities (HMRC).

Corporate Strategy

The UK Tax Strategy has been derived from and is consistent with the Group's Corporate Strategy - Strategy 2025 - Delivering excellence in a digital world. Strategy 2025 is laying the foundation to continue the successful growth trajectory of the world's leading logistics company, DHL Group. The company will be focusing even more consistently on harnessing the sustained potential for profitable long-term growth contained in its core logistics businesses. Furthermore, it will be stepping up the digital transformation of the Group that is already underway in all business divisions. The Group's First Choice mindset means that it is constantly reassessing its work, to make it a little bit better, every day and everywhere.  This, in turn, helps create an agile team that is ready for change and which can adapt quickly and attentively to changing customer needs.

Code of Conduct

Underlying everything the Group does is a commitment to responsible, ethically irreproachable and legally compliant behaviour.  The objectives and rules that govern this commitment are summarised in the Group's Code of Conduct.  The UK Tax Strategy is underpinned by the Code of Conduct in order to ensure full compliance with all statutory obligations.

UK Tax Strategy

The UK Group is committed to an open and transparent approach to its tax affairs.  The UK Tax Department consists of a team of talented tax professionals whose responsibilities include ensuring compliance with all relevant laws and regulations, and managing tax risks with professional diligence and integrity.  We seek to have a constructive and open relationship with HMRC and are committed to paying the right amount of tax at the right time.

In accordance with the Group's Mission - Excellence. Simply delivered. - and the Group's Purpose of Connecting People, Improving Lives - we accomplish our mission along the three bottom lines in a sustainable way, as set out below:

  • Employer of Choice
    We engage motivated and skilled employees and, through continuous professional development, we maintain and build upon our strong working relationship with the UK Group.
  • Provider of Choice
    We assist the UK businesses by providing tailored tax advice, guidance and support, whilst seeking to foster a close, open and constructive relationship with HMRC.
  • Investment of Choice
    We aid the profitable growth of the UK Group by ensuring full compliance with all statutory obligations, including all relevant tax laws and regulations, in order to pay the right amount of tax at the right time.
  • Overall responsibility for the Group's tax governance and strategy lies with the Group's Chief Financial Officer (CFO) with oversight provided by the DP DHL management board.  The Group Head of Tax reports directly to the Group CFO and tax is regularly on the board agenda.  Responsibility for UK tax affairs is delegated to the Head of UK Tax, who in turn reports into the Group Head of Tax via the Head of Taxes Europe and the Head of Taxes International.

    Close collaboration and cooperation between the UK Tax Department, led by the Head of UK Tax, and the CFOs of the UK Group businesses is controlled and maintained via an Activity and Responsibility Matrix.  This sets out clear definitions of the role and functions undertaken by the UK Tax Department, the Group Tax Department and the UK Group finance teams.

    The UK Tax Department maintains policies, procedures and processes to enable the timely and accurate completion of all tax returns and thus ensure tax compliance throughout and on behalf of the UK Group. The UK Group also falls within the UK Senior Accounting Officer legislation, under which the Senior Accounting Officer is required to take reasonable steps to ensure that appropriate tax accounting arrangements are in place.

  • The UK Group adopts a conservative approach to tax planning, consistent with the approach adopted throughout the DP DHL Group and the  Code of Conduct. We make use of incentives and reliefs to minimise the tax costs of conducting business activities, but we do not enter into artificial arrangements designed to avoid taxation or defeat the intended purpose of tax legislation.  There is no formal definition of an acceptable level of risk, but there is no appetite within the Group for tax planning without commercial justification.

    Tax risks arise in a number of areas, not least from uncertainty surrounding the interpretation of tax law.  We take a responsible approach to managing our UK tax affairs, in accordance with the Code of Conduct and the Corporate Criminal Offences legislation, and insist on full disclosure of all relevant transactions in our tax returns.  Where errors or mistakes are discovered, these are promptly disclosed to HMRC.

    The UK Tax Department consists of qualified, experienced and dedicated tax professionals and is generally able to manage the UK Group's tax risks without the involvement of external tax advisers.  However, from time to time we will seek external tax advice on specific projects or transactions (e.g. acquisitions and disposals) or where specialist technical input is required (e.g. tax credits for research & development expenditure).

  • All decisions involving significant tax risks are signed off at a suitable level within the Group Tax organisation and, if appropriate, by the Group CFO.  Whilst UK tax risks are generally managed locally by the UK Tax Department, there are a number of Group controls and processes in place which apply to all companies in the worldwide Group.  Regular reports are provided to the Group Head of Tax, the main Group management board and to other senior Group and Divisional managers as appropriate.

    At a local level, UK tax risks are also discussed with senior UK management (usually through the local CFO), so that the local board of directors is kept aware of tax issues and risks within the UK Group, and the measures taken to mitigate these risks.

    By working closely with the UK Group businesses, the UK Tax Department  ensures that they are involved in all major transactions and projects that might give rise to tax risks.  The UK Tax Department has a high profile within the UK organisation.

  • The UK Group has an open and professional business relationship with HMRC.  Regular meetings and telephone calls are held to discuss issues in real time and to attempt to resolve disagreements or areas of dispute without the need to refer to the Courts (although such referral remains a course of action to both sides).  

    The annual business risk review meeting is usually attended by senior tax colleagues from the Group as well as by senior figures within HMRC, who we appreciate wanting to gain a better understanding of our business operations.  More frequent meetings and telephone calls take place throughout the year as required.

    The size of the UK Group and the wider group structure means that the UK Group is unlikely to be seen as "low risk" by HMRC.  However, we continue to work with HMRC to ensure we are as close to "low-risk" as possible.

  • All members of the UK Tax Department undergo continuous professional development through attendance at external courses and seminars, participation in webexes and online training, and through internal courses and training, as appropriate.  In addition, the team has access to a wide range of tax resources, including tax magazines and journals, regular updates from the Big 4 and other accountancy firms and other online resources.

    Global Tax Compliance Training has been rolled out by the DHL Group Tax Department with the objective of enhancing awareness of tax compliance requirements, principles and practices. The training is mandatory for executive management in Tax, Finance and Legal Compliance functions of all divisions and voluntary, but highly recommended, for all staff involved in tax compliance processes.

    In addition to tax technical training, the UK Tax Department fully participates in the group-wide Certified program. This is a modular programme ranging from basic Group and industry knowledge to specific skills associated with each operating division and function. Employees also complete regular mandatory training covering topics such as data protection and anti-corruption. 

    Individual development opportunities are explored at annual appraisal meetings, along with career aspirations and succession planning, with an emphasis on continuous improvement throughout each year. As well as continuous professional development, team members are enouraged to support and join in with the Group's Sustainability initiatives such as Global Volunteer Day.

  • We seek to maintain a suitably qualified and experienced team of dedicated tax professionals to provide a high quality tax service to the UK group as well as ensuring full compliance with all tax laws and regulations.  As the UK Group's businesses grow, so the UK Tax Department seeks to focus on improving efficiency and effectiveness (for example, via digitalization) to continue to deliver the same standard of professional tax advice.  

    We support the UK Group's businesses in fulfilling their own strategies as they tap new sources of growth and deal with their digitalization transformation and changing customer needs. 

    We adopt and follow OECD guidelines for multinational enterprises and support initiatives to improve international transparency on taxation, including transfer pricing, country by country reporting and the automatic exchange of information by tax authorities.  We are constantly adapting as new measures are introduced and strive to become a best in class corporate citizen.

The publication of this UK Tax Strategy complies with the requirements of Finance Act 2016 Schedule 19 paragraph 19(2) and paragraph 22(2). It is published on behalf of all UK subsidiaries in the DHL Group. The ultimate parent of the group is Deutsche Post AG. The

strategy is for the financial year ending 31 December 2023 and remains in force until superseded.