TRACK & TRACE
You can also enter your tracking number to search the entire DHL Tracking world on this Go to all servicestracking page.
Frequently Asked Questions
for Track and Trace
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A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.
Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
If not, please contact your shipper or online shop.
For examples of the tracking numbers used on DHL shipments, . You can also find examples and descriptions of the tracking numbers below.DHL Express
- 10 digits numerical only; or starts with 000, JJD01, JJD00, JVGL or similar.
Examples: 1234567890 or JJD0099999999
DHL Parcel UK
- Starts with 3S, JVGL or JJD.
Examples: 3SBCC000123456 or JVGL9999999999
DHL eCommerce
- Typically starts with GM, LX, RX or up to five letters. The ID length might vary from 10 to 39 characters.
Examples: GM99999999999 or 999999999999999999
DHL Global Forwarding
- 7-digit numerical only.
Example: 1234567 - Starts with 1 number, followed by 2 letters and 4 to 6 numbers.
Example: 1AB12345 - Starts with 3 to 4 letters.
Example: ABC123456 - Starts with 3-digit carrier code, followed by dash (-), followed by the 8-digit masterbill number.
Example: 123-12345678
DHL Freight
- Order Code: starts with 2 to 3 letters, followed by dash (-), 2 to 3 letters, dash (-) and 7 numbers.
Example: ABC-DE-1234567 - Starts with 4 numbers, followed by dash (-) and 5 numbers.
Example: 1234-12345 - Numeric only with the length 9, 10 or 14.
Example: 123456789
- 10 digits numerical only; or starts with 000, JJD01, JJD00, JVGL or similar.
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Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.
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Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.
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If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).
Frequently Asked Questions
for Track and Trace
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Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway.
If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.
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Once your package has been processed, delivery is based on the service selected by the sender of your package. This is usually no longer than 2-3 business days.
Tracking number not 10 digits? Track your shipment on the DHL Parcel website!
- Track a DHL Parcel UK driver calling card (7 digits e.g. 3710615)
- Track a UK return shipment
- Track a European DHL Parcel UK shipment (always starts with 2 letters e.g. CH400397205DE)