Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.
Job-seekers have been contacted by individuals and companies fraudulently claiming to be recruiting on behalf of DHL. In some cases, the invitations or offers may appear to be branded as DHL or sent in the name of a DHL employee. They typically ask the job-seeker to make a payment, for example, to process background checks with TSA or to cover administration costs and / or to share Social Security Numbers and other personal details.
Please note that DHL does NOT ask potential recruits to pay any money in order to apply for a job at our company, to process background checks or to perform any other services. We also do not permit recruiters working on our behalf to charge applicants for their services.
We encourage anyone who has been contacted in this way to be extra vigilant and to contact DHL Customer Service or your local DHL office if you have concerns about a potential job offer from us, particularly if the offer is unsolicited. Our recommended approach for seeking employment opportunities and finding open positions at DHL is via our careers website here.
We have identified attempts of individuals claiming to work for DHL telling people that there is a shipment for them and requesting a bank deposit to deliver the package.
Please be advised that DHL Express does not request deposits or transfers to bank accounts other than DHL Express México S.A. de C.V. Please ignore any similar request, as it may be a scam.
Please remember that payments at DHL Express are always made at the time the service is requested by the customer/sender. Regarding VAT and customs for less than seven thousand Mexican pesos, a direct cash payment to our couriers needs to be made at the time of delivery. If the shipment generates VAT for more than seven thousand Mexican pesos, customers would be contacted through the DHL Customer Service telephone number (55 5345 2000) to explain the release procedure. In the case of customers with a DHL Express business account, the charges for VAT or customs are charged to their billing statement at the end of the month.
At DHL Express, we work with the strictest security standards and our employees are continuously trained to avoid any risky situation. To check the current status of your shipment, consult our digital solutions.
Official and Secure Website - DHL Express Mexico
For your own safety, we remind you that our only official websites are www.dhl.com.mx and www.logistics.dhl. Here you can track your shipments, ship online, ask for quotes, schedule pickups, check rates and more.
We reiterate our tracking service in www.dhl.com.mx or www.logistics.dhl and this is free, we advise you to use this site for any inquiries about your shipments.
Track your shipments automatically in Twitter: www.dhl.com.mx/siguetuenvio