FRAUD AWARENESS

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

 

Websites

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Visit DHL Global Websitefor more information

 

DHL Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. DHL goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as DHL, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing-dpdhl@dhl.com following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

  • Below are some indicators that can help you assess whether the received email is fraudulent.

    • Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl.
    • We never use @gmail, @yahoo or other free email services to send emails.
    • We never link to a website other than our own starting with for example https://dhl.com/, https://dpdhl.com/, or a country/campaign website


    From a desktop computer: 

    • Drag & Drop the suspicious email into a new message and send it to phishing-dpdhl@dhl.com as attachment. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.


    From a mobile device: 

    • Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
    • Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
    • SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
    • The sender number is not visible, instead you find a generic name such as “Delivery”.
    • The phone number starts with a a country prefix outside of an expected territory (e.g. +235).

    Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message.

    • The account is lacking a sign of verification (e.g. there is no blue badge).
    • The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
    • The account is only a couple of weeks old.
    • The account offers “free Visa”, “free flights” or to “double your investment”.
    • The account does not make use of an adequate profile picture (DP/DHL Logo) and background picture.
    1. Please report the social media account/post destination (URL) or phone number to phishing-dpdhl@dhl.com.
    2. If available, report the account/post directly to the social media channel as fraud.
  • If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.

    1. Login to your account and change the password
    2. If you lost access, please report this incidence via customer support  

Local Alerts

  • For your own safety, we remind you that our only official websites are www.dhl.com.mx and www.dhl.com/mx-en/. Here you can track your shipments, ship online, ask for quotes, schedule pickups, check rates and more.

    We reiterate our tracking service in www.dhl.com.mx or www.dhl.com/mx-en/ and this is free, we advise you to use this site for any inquiries about your shipments.

    Track your shipments automatically in Twitter: www.dhl.com.mx/siguetuenvio

    http://www.dhl.com/mx-en/home.html
    http://www.dhl.com.mx/en/express.html
    http://www.dhl.com/mx-en/home/our-divisions/express.html

  • Job-seekers have been contacted by individuals and companies fraudulently claiming to be recruiting on behalf of DHL. In some cases, the invitations or offers may appear to be branded as DHL or sent in the name of a DHL employee. They typically ask the job-seeker to make a payment, for example, to process background checks with TSA or to cover administration costs and / or to share Social Security Numbers and other personal details.

    Please note that DHL does NOT ask potential recruits to pay any money in order to apply for a job at our company, to process background checks or to perform any other services. We also do not permit recruiters working on our behalf to charge applicants for their services.

    We encourage anyone who has been contacted in this way to be extra vigilant and to contact DHL Customer Service or your local DHL office if you have concerns about a potential job offer from us, particularly if the offer is unsolicited. Our recommended approach for seeking employment opportunities and finding open positions at DHL is via our careers website here.

  • We have identified attempts of individuals claiming to work for DHL telling people that there is a shipment for them and requesting a bank deposit to deliver the package.

    Please be advised that DHL Express does not request deposits or transfers to bank accounts other than DHL Express México S.A. de C.V. Please ignore any similar request, as it may be a scam. 

    Please remember that payments at DHL Express are always made at the time the service is requested by the customer/sender. Regarding VAT and customs for less than seven thousand Mexican pesos, a direct cash payment to our couriers needs to be made at the time of delivery. If the shipment generates VAT for more than seven thousand Mexican pesos, customers would be contacted through the DHL Customer Service telephone number (55 5345 2000) to explain the release procedure. In the case of customers with a DHL Express business account, the charges for VAT or customs are charged to their billing statement at the end of the month.

    At DHL Express, we work with the strictest security standards and our employees are continuously trained to avoid any risky situation. To check the current status of your shipment, consult our digital solutions.