Navigation and Content
You are in  Malaysia
or Select a different country
Important Information

Optional Services

Get your shipment delivered exactly the way you want. We offer additional services that cater to a variety of shipment needs, including non-standard DHL Express delivery options, flexible billing, and emission-reduced shipping.

Review the categories below to customize your shipping experience.

Updated: December 1, 2025
Effective: January 1, 2026

 DescriptionHow We ChargeCost
PackagingPurchase boxes, polybags and more.
We offer a range of DHL branded packaging.		Flyers  - 100 Pieces
Other Items - In Bulk		MYR 100
Varies

 DescriptionHow We ChargeCost
Shipment InsuranceAdditional protection for your valuable goods.
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.		By Shipment ValueMYR 55 or 1.0% of the insured value, if higher
Extended Liability

Documents are valuable too!
If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per ShipmentMYR 25

 DescriptionHow We ChargeCost
Dedicated PickupDo you have a special pickup request?
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact Customer Service.		Per ShipmentMYR 350 or MYR 10 per kg, if higher
Saturday PickupShipping on Saturday.
In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 25 kg. The service is available at selected postal locations only. For further details contact Customer Service.		Per ShipmentMYR 150

 DescriptionHow We ChargeCost
Duty Tax Paid

Duties and taxes can be billed to the shipper or third party.
DHL can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.

Per ShipmentMYR 85 or 2% of fiscal charges, if higher
Duty Tax ProcessingAccount Holders can accelerate clearance.
DHL will accelerate the customs clearance initiating the payment process of duty and tax charges relating to a shipment. The receiver is invoiced for the duty and tax amount, allowing payment to be deferred until a mutually agreed date.		Per ShipmentMYR 60 or 3.0% of fiscal charges, if higher
Duty Tax ProcessingImport Duties and Taxes for Non-Account receivers.
An administrative charge applies when DHL processes import duties, taxes, or other regulatory charges on behalf of customers who do not hold a DHL account number.		Per ShipmentMYR 60 or 3.0% of fiscal charges, if higher

 DescriptionHow We ChargeCost
Neutral DeliveryIf you don't want to share the value of goods with the receiver.
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.		Per ShipmentMYR 25
Saturday Delivery

Have your shipment delivered on a Saturday.
We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact Customer Service.

Per ShipmentMYR 200
Residential Address

Get alerts and scheduling options for home deliveries.
Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per ShipmentMYR 25
Direct Signature

When you want to be sure the package is in the right hands.
If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per ShipmentMYR 25
Dedicated DeliveryWe can make special delivery arrangements when needed.
At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact Customer Service.		Per ShipmentMYR 350 or MYR 10 per kg, if higher
Adult SignatureDelivery of a shipment to an adult.
DHL will obtain a delivery signature from an adult at the stipulated delivery address.		Per ShipmentMYR 25
Receiver PaidI want to arrange an Import but I don't have an account.
This service allows non-account Customers to arrange and prepay an import shipment door-to-door. The shipping solution will guide the importer through the entire shipping process from the pickup at origin to delivery at destination. The service is Door-to-Door and equal to our Import service with all its available shipping options. Import duty and tax is collected per standard process while the transport service is pre-paid usually via Credit Card.		Per ShipmentNo Charge
Hold for CollectionHold for collection at DHL facility. We’ll notify you.
Hold my shipment at the DHL delivery facility at the destination for consignee collection. DHL will notify the receiver when the shipment is ready to be collected.		Per ShipmentNo Charge

 DescriptionHow We ChargeCost

GoGreen Plus - Carbon Reduced

Reduce CO2e emissions related to your shipments air emissions.
When selected, DHL will reduce (inset) CO2e emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF).
Sustainable Aviation Fuel can reduce lifecycle emissions by around 80% compared to traditional jet fuel. The GoGreen Plus - Carbon Reduced service, supports Scope 3 emissions reductions applying a Book and Claim mechanism. Emissions reductions allocated to our customers are audited separately by a third-party auditor and certified through a GoGreen Plus certificate.

Contact your Sales Representative for further information.

Destination Dependent Per Shipment

Minimum charge of MYR 1.15 per kg

Change of Billing

When changes to your billing invoice are required.
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.

Per Shipment

MYR 60

Printed Invoice

Still need a paper invoice?
This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Invoice

MYR 15

Verbal Notification

Get verbal status updates for your shipment.
With this VIP service, our Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.

The service is exclusively booked and performed through Customer Service.

Tracking notification emails or text messages generated by our shipping tools remain free of charge of course.

Per Shipment

MYR 25

Preparation and Packaging

On-demand support for shipment preparation, labeling and paperwork.

Shipment Protection

Additional protection for your valuable goods and documents.

Pickup Options

Request ad-hoc Saturday pickup (or delivery) for eligible shipments in selected areas.

Duty Billing Services

Flexible customs duty and tax billing options that let you decide who pays.

Delivery Options

Flexible solutions including Saturday service and Hold for Collection.

Additional Services

A range of value-added DHL Express optional services including GoGreen Plus for emission-reduced shipping, and billing changes on request.

  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment origin and destination. Some services may not be available in all service areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions.
  • Prices are exclusive of Service Tax

Choose the Best DHL Express Solution for You

* All discounts are based on shipment volume and profile information provided. DHL may adjust this discount upon thirty (30) days written notice. Terms and conditions apply.