DHL eCommerce
Let us enable your e-commerce logistics with parcel delivery solutions
DHL eCommerce provides domestic parcel delivery. We support your processes with end-to-end shipping solutions to help enable your e-commerce business.
Shipping Services
We offer standard shipping of 1- 3 days within Peninsular Malaysia and 3 – 7 days to East Malaysia. Interested in getting an individual offer for your domestic business? Request a quote
30 KG
Max Weight
<250 cm (L+W+H)
Max Dimension
Mon-Sat 9am-6pm
Delivery Days
Value-Added Services for Account Customers
For accounts to be pre-agreed with DHL, we offer high value management and a range of optional services.
We increase the confidence of consumer buying from an online channel by offering cash on delivery. Business merchants can now have a peace of mind that a reputable service provider is able to collect and remit the cash payments. The service includes:
- Daily reconciliation and remittance
- Visible tracking events for remittance
DHL eCommerce Shipment Value Protection provides peace of mind to you and your customer, with coverage of up to MYR200.00 per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit. Additional insurance can be purchased to insure higher value items.
To give your customers the security of peace of mind they expect from an e-commerce shop, we offer both a One-Time Passcode option and Open Box Service
One-Time Passcode
- OTP trigger to receiver before delivery and then parcel delivered only on entering correct OTP
Open Box Service
- Recipients allow to inspect the parcel contents before accepting
For those requiring paper proof of delivery we offer:
- Signed off delivery paperwork upon the time of delivery
- Paperwork is trackable through specialized track events
- Consolidated weekly returns
Using software that meets the Malaysia Postal Service’s standards, we can verify every address on your domestic shipments, correcting the ZIP Code if necessary.
DHL eCommerce Business Customers get access to the easy-to-use Customer Web Portal. The Portal offers various functionalities for shipment preparation and tracking.
- Automated label printing and immediate tracking number generation
- Upload in bulk for large merchants
- Immediate reports
We increase the confidence of consumer buying from an online channel by offering cash on delivery. Business merchants can now have a peace of mind that a reputable service provider is able to collect and remit the cash payments. The service includes:
- Daily reconciliation and remittance
- Visible tracking events for remittance
DHL eCommerce Shipment Value Protection provides peace of mind to you and your customer, with coverage of up to MYR200.00 per parcel, making it easy to protect yourself against loss or damage to goods while they are in transit. Additional insurance can be purchased to insure higher value items.
To give your customers the security of peace of mind they expect from an e-commerce shop, we offer both a One-Time Passcode option and Open Box Service
One-Time Passcode
- OTP trigger to receiver before delivery and then parcel delivered only on entering correct OTP
Open Box Service
- Recipients allow to inspect the parcel contents before accepting
For those requiring paper proof of delivery we offer:
- Signed off delivery paperwork upon the time of delivery
- Paperwork is trackable through specialized track events
- Consolidated weekly returns
Using software that meets the Malaysia Postal Service’s standards, we can verify every address on your domestic shipments, correcting the ZIP Code if necessary.
DHL eCommerce Business Customers get access to the easy-to-use Customer Web Portal. The Portal offers various functionalities for shipment preparation and tracking.
- Automated label printing and immediate tracking number generation
- Upload in bulk for large merchants
- Immediate reports
In-Store Drop Off for Shipments
DHL ServicePoint Finder
DHL ServicePoints allow online merchants to easily drop off their parcels for nationwide delivery across Malaysia.
Looking for help with your e-commerce shipments?
Let our DHL eCommerce account team help.
