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Contact DHL Express

DHL Express customer service keeps your shipments – and your business – moving

Choose a topic below to manage a shipment, get started with DHL Express or find quick answers.

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Our Digital Assistant is available 24/7 to answer your questions.

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Track Your Shipments with Our Mobile App or via WhatsApp

Our WhatsApp Digital Assistant is available 24/7 to answer your questions.

  • Add +64 20 5927 9230 to your WhatsApp contacts
  • Message: "Track my package" or “Get a rate quote”

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Looking for more help? Choose from the other options below.

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Contact DHL Express about shipment tracking

Provide the tracking number for your shipment to enable us to deal with your inquiry promptly 

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Contact DHL Express about shipping enquiries

For support with any shipping needs, please complete the form below.

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Thank you for submitting an enquiry.

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Feedback form

Your feedback helps us improve our service, so tell us about your experience with DHL Express.

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Shipping

Use this form for questions about how to ship with DHL Express. We’re here to help you deliver with confidence.

Feedback

Tell us how we’re doing. We value your feedback and appreciate you taking the time to share your experience with DHL Express. Your input helps us improve.

Rate Quotes

You can get an instant DHL Express shipping quote online by entering your shipment details.

Open An Account

Take advantage of exclusive benefits and open a DHL Express Business Shipping Account today for fast, international shipping.

Package Tracking

Looking for the latest status on a shipment? Use this form to track your DHL Express shipment. Please share as much detail as possible so we can assist you quickly.

Customer Service
+649 975 8742

Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary

Technical Support
+64 9 976 2986

Monday – Friday: 7am - 10pm

Saturday: 8am – 4pm

Sunday: Closed

DHL Express Head Office

16 Laurence Stevens Drive
Auckland Airport 2022
Auckland, NZ

We're closed on these holidays.

  • New Year's Day Jan 1
  • Day after New Year's Day Jan 2
  • Good Friday Apr 18
  • Christmas Day Dec 25
  • Boxing Day Dec 26