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Contact DHL Express

DHL Express customer service - available 24/7-  keeps your shipments and your business moving

Choose a topic below to manage a shipment, get started with DHL Express or find quick answers.

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Our Digital Assistant is available 24/7 to answer your questions.

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Track Your Shipments with Our Mobile App or via WhatsApp

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  • Add +63282713766 to your WhatsApp contacts
  • Message: "Track my package" 

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Get More Support

Looking for more help? Choose from the other options below.

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Contact DHL Express about shipment tracking

Provide the tracking number for your shipment to enable us to deal with your inquiry promptly 

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Thank You

Thank you for submitting an enquiry.

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Contact DHL Express about shipping enquiries

For support with any shipping needs, please complete the form below.

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Package Tracking

Looking for the latest status on a shipment? Use this form to track your DHL Express shipment. Please share as much detail as possible so we can assist you quickly.

Shipping

Use this form for questions about how to ship with DHL Express. We’re here to help you deliver with confidence.

Customer Service

(02) 88117000 (Manila)

032 341 7400 (Visayas and Mindanao)

Calls via mobile networks (SMART, Talk & Text, Globe and TNT) may incur charges

1800 1888 0345 - For PLDT/SMART Mobile/Landline subscribers (Toll-Free)
 

Additional DHL Express Support

The following teams may be contacted directly for associated topics. Hours of operation vary.
 

Customs Clearance

8552 8888

Monday to Friday: 8:00 AM to 5:00 PM

Saturday, Sunday and Public Holidays: Closed
 

Billing and Collection

8811 7399

Monday to Friday: 8:00 AM to 5:00 PM

Saturday, Sunday and Public Holidays: Closed
 

Technical Support for Online Shipping Tools

8811 7234

Monday to Friday: 8:00 AM to 5:00 PM

Saturday, Sunday and Public Holidays: Closed

Monday to Friday: 8:00 AM to 5:00 PM

*Service point hours may vary.

DHL Express (Philippines) Corporation

Country Office

DHL House, 2306 Chino Roces Avenue, Kayamanan C.,

Makati City 1231 Philippines

 

We're closed on these holidays.

  • New Year's Day (Jan 1)
  • EDSA People Power Revolution Anniversary (Feb 25)
  • Araw ng Kagitingan (Apr 9)
  • Labor Day (May 1)
  • Independence Day (Jun 12)
  • Ninoy Aquino Day (Aug 21)
  • All Saints' Day (Nov 1)
  • All Souls' Day (Nov 2)
  • Bonifacio Day (Nov 30)
  • Feast of the Immaculate Conception of Mary (Dec 8)
  • Christmas Eve (Dec 24)
  • Christmas Day (Dec 25)
  • Rizal Day (Dec 30)
  • Last Day of the Year (Dec 31)

Variable Date Holidays:

Note: Dates are subject to change each year and should be confirmed annually.

  • Chinese New Year - Date varies (Jan–Feb each year)
  • Maundy Thursday - Date varies (March–April each year)
  • Good Friday - Date varies (March–April each year)
  • Black Saturday - Date varies (March–April each year)
  • National Heroes' Day - Date varies (Last Monday of August)
  • Eid’l Fitr (Feast of Ramadan) - Date varies (based on lunar calendar)
  • Eid’l Adha (Feast of Sacrifice) - Date varies (based on lunar calendar)