Discover our history 35 years of DHL in Poland

"I have been with DHL since the company’s very first day in Poland. The early years, starting in 1991, were full of challenges but also incredible energy. At that time in Warsaw, DHL operated from two locations: the head office at 30 Aleje Jerozolimskie and the operational facility at 1 Sekundowa Street. The sorting facility and warehouse were located in a large hall with no windows and no heating. Inside, four shipping containers served as our offices. Whenever there was a power outage, courier vehicles would drive into the hall and illuminate the workspace with their headlights. Stopping operations was simply not an option. We handled air shipments to and from almost every corner of the world, as well as domestic express shipments, which at that time represented only a small part of our business. In the beginning, Warsaw was the sole entry and exit point for shipments moving in and out of Poland. Before DHL established its own network connecting major cities across the country, we relied on domestic air cargo transport and rail services, including shipments carried by train conductors. Every shipment was accompanied by paper waybills that were completed by hand using pre-printed, multi-copy forms. Each copy had its own purpose and had to reach the correct destination. Proofs of delivery, including the delivery date, time, and the recipient’s legible signature, were collected by couriers on the copies accompanying the shipment. Only later were courier manifests introduced specifically for gathering signatures. For a long time, binders served as our Track & Trace system and primary source of shipment information. Those were truly remarkable times, filled with enthusiasm and a strong sense that we were building something entirely new. Courier services were still a novelty on the Polish market, and DHL was its undisputed leader. It was during those years that the foundations of DHL in Poland were established."

"I have been with DHL for 29 years. I started my career with Servisco in the Billing Department in Głuchów, and I have remained connected to this location ever since. When I joined the company, all the information on paper waybills was handwritten by couriers and then manually entered into the system. A single employee could enter as many as 1,100 waybills in a single day. I still remember our friendly competition to see who would be the first to enter the thousandth waybill of the day. Six people worked in one small room, seated at narrow desks, while a dot-matrix printer under the desk continuously printed reports. You had to be careful not to get caught in the paper feed. Customer invoices were also prepared entirely by hand. One person would print the documents, compile all the necessary attachments, place everything into envelopes, and send them by post. Today, we operate in a completely different environment. We use advanced systems, cloud-based data, remote working solutions, and automated processes that support significantly higher shipment volumes than ever before."

"September 1991. I joined Servisco. Together, we began building the history of the Polish courier industry from the ground up, as the first company of its kind in the country. Our daily reality consisted of paper documents, landline telephones, and paper maps. At that time, valuable parcels were still associated with string and wax seals. Servisco changed that. Replacing traditional string with modern adhesive tape was both a technological and a cultural revolution. It marked the transition from 19th-century administrative procedures straight into the era of modern, global business. During those early years, I also introduced two groundbreaking products: the document envelope and the poly mailer, both of which are still in use today. In addition, I established the company’s first full-time terminal in Konin entirely from scratch. Thirty-five years in the Sales Department have shown me that logistics is a living organism, with no room for boredom or routine. I have witnessed the journey from contracts handwritten through carbon paper, to electric typewriters and the first computers, and finally to the era of smartphones. There was a time when I knew by heart the phone numbers of 300 customers. Today, I see a modern company where artificial intelligence supports processes and parcels are tracked in real time. Yet throughout this digital transformation, people have always remained at the center. Close relationships with customers, new challenges every day, and our As One culture mean that regardless of crises around the world, we always pull in the same direction as one large international team. I am proud of every year I have spent with this company."

"My journey with DHL began in May 2006. From day one, I was thrown in at the deep end, taking responsibility for key customers and quickly learning the specifics of the freight forwarding industry. I started my career as a Freight Forwarder and, over the years, progressed through the roles of Senior Specialist and Coordinator before becoming Head of NTBO in 2019.

Looking back on the last 20 years, the biggest change has undoubtedly been digitalization. I remember the days when a freight forwarder’s primary tool was a notebook filled with customer and carrier contacts. Today, we use modern systems that significantly streamline our daily work. At the same time, what matters most at DHL Freight has remained unchanged: people, teamwork, and the satisfaction of growing the business. I am still excited by the opportunity to win new customers because, as I often say, once a freight forwarder, always a freight forwarder."

"Not once in the past 20 years, when getting out of bed in the morning, have I thought: ‘Oh no, I have to go there again.’ This job gives me tremendous satisfaction."

"I joined the DHL Group in 2004, starting my career at DHL Express as a Customer Service Agent. The stamp on my first employment contract still carried the Servisco name. Four years later, I moved to DHL Freight, taking on the role of Telesales Representative and beginning another very intensive stage of my career.

Over the years, I have gained experience across various areas of the organization, including sales, customer service, administration, and operations. Each role brought new challenges and opportunities for development.

Looking back, I see DHL Freight as an organization that is constantly evolving and boldly embracing new challenges. I am particularly proud to have been part of the journey that led to the creation of DHL Freight as an independent company. It is proof that we continue to grow and create new opportunities for both the business and our employees."

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 "The opportunity to grow, learn new things, and continuously challenge myself is what has kept me here for so long."

"I will soon celebrate 33 years with DHL Express. I started as a courier, then worked in the Customs Agency, and for nearly 20 years I have been part of the Sales Department.

I value teamwork and building business relationships based on trust. One of the greatest sources of satisfaction for me is seeing how our customers' businesses grow thanks to their cooperation with us.

I also draw a great deal of joy and motivation from working with colleagues across other departments, including SVC, Customer Service, Customs Agency, Collections and CAHELP.

It truly is The Best Team!"